Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Not so good screen
on December 9, 2024
Posted by: LittleRay
Love the way the camera is and all that but the screen is so not durable.
Response from Samsung USBy Social Commerce, December 9, 2024
Hi LittleRay, thank you for your feedback on your Samsung Galaxy S23 Ultra. We are happy to hear how pleased you are with the camera of your phone. We do always recommend using protective cases for all devices for peace of mind from accidental drops and bumps. We also have available screen protectors if you are concerned about the display directly. If you have experienced an incident with your display, we have provided a link to the Samsung Support Team to help you one on one work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
They are getting worse every year
on March 28, 2025
Posted by: Sammy
from New Orleans,LA
Expertise:Intermediate
I’ve owned galaxy devices since the S7 was launched. I currently own a 23 ultra and it’s unbearable to use. It has issues with cellular connectivity when traveling as if it refuses to connect to a new,closer tower. The usb port is super slow for data transfer even though these are advertised as having super fast storage. What good is fast storage on a phone with a terabyte of storage if when you plug in an external ssd it takes hours to transfer a couple gigs??
I had a note 20 ultra and it used to transfer large files over usb lightning fast. Not sure I can continue to support this kind of degradation in quality.
I had a note 20 ultra and it used to transfer large files over usb lightning fast. Not sure I can continue to support this kind of degradation in quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 31, 2025
Hey there Sammy, we appreciate your feedback on your Samsung Galaxy S23 Ultra. We know how important specific features of your device are to you for continuously enjoyable usage. Without knowing the specific type of cable and additional details, we have provided a link to the Samsung Support Team. They can work with you one on one to streamline your data transfers and have the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5