Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Everything I need is on this phone.
on September 20, 2024
Posted by: Candyman44
from Orange county Ca.
Expertise:Expert
I made a purchase of my phone in June 2023 and am very satisfied with my acquisition.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT BUY
on September 23, 2024
Posted by: FormeSamsungUser
Expertise:Expert
I bought this phone 1 year and 12 days ago. Yesterday, I dropped it in a bucket of water. It was in there no more than 30 seconds before I realized and it was top down in about 3 inches. There is now water in 2 of the cameras. It's rated for 5ft of water for 30 min. Samsung will not repair the phone as I am 12 days outside of warranty and will not give me any credit on a trade in. The phone still works except the cameras. They're only solution was a new full price phone. I will be buying another brand from now on. I've been a great customer for many years but this is it for me.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy R&R Team, September 30, 2024
We appreciate you reaching out to share your thoughts and we appreciate you as a valued customer. We see that you reached out concerning your Galaxy S23 Ultra. It's important to note that the Samsung Galaxy S23 Ultra does support IP68 water resistance, which means that it can withstand being submerged in up to 1.5 meters of water for up to 30 minutes. This level of protection extends to the S Pen as well. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 10-month warranty period specified for each product. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects, or similar do void your warranty. Please reach out to us at Samsung Support so that we can work together to find a resolution for this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice screen, great CPU, good camera
on October 1, 2024
Posted by: Shahid
from Chicagoland
Expertise:Expert
Very good phone for general use. CPU awesome, good memory and camera works great with zoom.
Only downside is little heavy
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Rocks
on October 5, 2024
Posted by: Wiley75
from Macclenny Fl
Expertise:Expert
Love my 23 Ultra.. samsung knocked it out the park again...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome!!
on October 13, 2024
Posted by: Puddin
from Eastland Co. Texas
Expertise:Beginner
Bought the s23 ultra and it has been nothing but absolutely amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Premium phone worth for every penny spent
on October 20, 2024
Posted by: Anonymous
from India, Tamilnadu and tiruppur
Expertise:Intermediate
Been in my bucket list for past few years, completely happy with owning this. From battery to performance im still on awe.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone. A few kinks. It has not been resoved
on October 29, 2024
Posted by: Joey
from NYC
Expertise:Intermediate
There are a few problems I wish were resolved. I think Samsung doesn't realize the problem exists?
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, October 30, 2024
Thank you for sharing your honest feedback on the Galaxy S23 Ultra, Joey. Our goal is to ensure that our customers have the best experience possible with our devices. The S23 Ultra is designed to help you make the most of your free time with the most powerful chip available in a Galaxy smartphone. Its epic features ensure that everything from gaming to streaming runs smoothly and seamlessly, with minimal lag. The Dynamic AMOLED 2X display delivers vibrant and clear visuals, whether the brightness is low or set to maximum. Additionally, the 120Hz technology intelligently adjusts the refresh rate, enhancing the action while also conserving battery life. We would love to get more information regarding your experience so that we can look into what can be done to help you have a better experience with your S23 Ultra. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Great flagship device
on October 31, 2024
Posted by: Tim1029
from Shepherdsville, ky
Expertise:Intermediate
I bought this phone new and it proved to be a great device. It's still holding up to the newer releases in terms of features and functionality.
If I were to point out any drawback, it would be the rounded glass. It's since been corrected with the newer interation of the ultra lineup, but still frustrating in daily use.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Written by a customer while visiting Samsung US