Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,884 Reviews)
Rating breakdown 16,884 reviews
5 Stars
14,893
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
G.O.A.T PHONE
on December 12, 2023
Posted by: Bigred8681
[This review was collected as part of a promotion.] This is the ABSOLUTE, most amazing phone I've ever had. There are so many great features. No other phone matches my S23 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great 👍
on December 12, 2023
Posted by: Rayito
[This review was collected as part of a promotion.] I use this phone for work and is grat.
What I love is the camera take awesome pictures and record video with very good sound.
What I love is the camera take awesome pictures and record video with very good sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 12, 2023
Posted by: Andy32
[This review was collected as part of a promotion.] We want to know what fearuring you loved hoy samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall
on December 12, 2023
Posted by: Icetamer
[This review was collected as part of a promotion.] As i do have a few issues, such as battery life and sometimes my phone thinks the spen is in use when its still in the phone, other than these minor issues i love my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall phone
on December 12, 2023
Posted by: aharr99
[This review was collected as part of a promotion.] Phone was excellent until this last update. I am now unable to stay connected to my wifi. Other then that issue, it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as you would think
on December 12, 2023
Posted by: mandyB
[This review was collected as part of a promotion.] I'm disappointed. It is not as good as the 22 Ultra. It freezes up on u in the middle of searching, the sound will go out when using maps sometimes.
Value
3
Response from Samsung USBy Social Commerce, December 20, 2023
Good day Mandyb,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" when you have the available time out of your day to help resolve what you have been experiencing with your device. I have also included a link below that contains your software update. Let us know if you have any questions after reviewing the provided resources or if you would like any further assistance. We here to assist you in any way that we can! Have a wonderful holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your device in the future. Have you updated the software on your device recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. Take a look at the article titled, "Samsung phone or tablet freezes and crashes" when you have the available time out of your day to help resolve what you have been experiencing with your device. I have also included a link below that contains your software update. Let us know if you have any questions after reviewing the provided resources or if you would like any further assistance. We here to assist you in any way that we can! Have a wonderful holiday season and thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 12, 2023
Posted by: JayBeans
[This review was collected as part of a promotion.] I use my phone for everyday general use, work, streaming, music, Hotspot and photography.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Note review
on December 12, 2023
Posted by: WifeLovesitbutitsalright
[This review was collected as part of a promotion.] It good phone I only got it to run two apps parallel but I notice I can't set up my 2.4ghz smart home devices with it I have use my old phone to set them up.
Value
3
Response from Samsung USBy Social Commerce, December 20, 2023
Hello WifeLovesitbutitsalright,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. We would love to provide you with more assistance but without having more details available regarding what type of smart home device you are using and without being able to ask you any follow up questions in response to what you have shared with us, we suggest reaching out to Samsung Support for further assistance at your leisure. There are tons of products that have been diligently tested by the SmartThings team and verified to work with SmartThings. To find out how to access the compatible devices list from the SmartThings app, check out the article titled, "SmartThings Supported Device". Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109756/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency. We would love to provide you with more assistance but without having more details available regarding what type of smart home device you are using and without being able to ask you any follow up questions in response to what you have shared with us, we suggest reaching out to Samsung Support for further assistance at your leisure. There are tons of products that have been diligently tested by the SmartThings team and verified to work with SmartThings. To find out how to access the compatible devices list from the SmartThings app, check out the article titled, "SmartThings Supported Device". Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109756/
Written by a customer while visiting Samsung US