Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,883 Reviews)
Rating breakdown 16,883 reviews
5 Stars
14,892
4 Stars
1,720
3 Stars
201
2 Stars
52
1 Star
18
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
2
Camera Warning
on October 1, 2023
Posted by: Amanda
from Allentown,PA
Expertise:Intermediate
I just got my phone under 4 weeks ago. We went on a roadtrip just last week (09/24) and on day 1, I found out the camera was not working (it worked on 09/22). It is just a black screen and keeps saying warning: camera failed. Other than this problem, I loved the phone. Hopefully this will get figured out. It was a total upset for my vacation. I was looking forward to getting great photos on the road.
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Hello Amanda,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to check out the article that I have linked below for you titled, "Issues with Camera app on Samsung phone or tablet" to help you resolve what you have been experiencing with your camera app functionality. Please do not hesitate to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to check out the article that I have linked below for you titled, "Issues with Camera app on Samsung phone or tablet" to help you resolve what you have been experiencing with your camera app functionality. Please do not hesitate to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST!
on October 13, 2023
Posted by: Marco M
from USA
Best phone I've ever owned! Never going back to Apple. I mean, why would I?! Everything about is awesome and highly recommend to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it
on October 18, 2023
Posted by: LUKESLADY
from South Dakota
Best camera I've ever seen and amazing phone all around. Learn new and cool things about it almost daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on October 26, 2023
Posted by: Hercatt
from Venezuela
Expertise:Expert
I bought this a month ago, very useful device I'm so happy with that
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on October 30, 2023
Posted by: Tracy
I hope got myself handphone . Cause I don't have any phone I like it
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on October 30, 2023
Posted by: Tracy0217
I hope can gave a true cause I very like this phone . Thank you
Written by a customer while visiting Samsung US
Customer Rating
4
Outstanding
on November 5, 2023
Posted by: sonnydayz
[This review was collected as part of a promotion.] This phone is a beast and absolutely amazing to use. Coming from Apple the transition was easy and fluid.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So easy to use. Camera is amazing. Love it.
on November 5, 2023
Posted by: BusyDAD90
[This review was collected as part of a promotion.] I use my phone for tons of photos of my kids especially during their baseball and football games and the adaptive camera and pro modes are on another level. I also have tons of jobs that I'm able to keep in order and help me stay on task with the calender and task manager on the phone. The S Pen is the best stylus I've ever had and I must have a stylus with my phone, the write to text ability is so helpful when taking quick notes or taking down a customer or friends contact info it just goes right into the contacts all I have to do is write and BOOM its already there. I also love using the stylus pen for art and doing sketches on a photo to show a customer a ruff draft of an idea for their home, or I can sketch up ideas for home projects or hobbies in a flash and save them instantly to the folder I want. And connecting Bluetooth devices or quick sharing with people has never been easier. All in all I would rate the S23 Ultra a 10 out of 10
Value
5
Written by a customer while visiting Samsung US