The three color cartridges worked fine but the printer didn't recognize the black cartridge. When I replaced the cartridge with another it worked fine so hopefully this was a fluke... but it was an expensive fluke!
Response from StaplesBy May 27, 2022
Hi there David I think what you experienced is a cartridge recognition error. Although confusing this error has two possible solutions. I'm sorry this event happened to you. I would start with doing a printer restart and then try to put it in the cartridge holder. The other fix is to delete the most recent software updates. Occasionally these updates do not recognize older cartridges. Amanda HP Care www.hp.com/support/