Customer reviews from ASUS.com
ASUS - 27 LCD Monitor (DisplayPort USB, HDMI) - Black
Average customer rating
3
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for ASUS - 27 LCD Monitor (DisplayPort USB, HDMI) - Black
Customer Rating
3
Good monitors except when they break poor customer
on July 27, 2023
Posted by: Twinner123
from Newfoundland Canada
I purchase this monitor about a Month ago. I had two of these and one of the monitors has lines going horizontally and vertically. I use these for work as I work from home and needed another asap. I called customer service but the gentleman ( who was very nice ) could not help me. I have used the same brand in my previous employment and really liked them. The one that broke may have been a lemon as it only lasted 6 months . But I do think customer service could have tried to provide more help
Response from ASUS.comBy CLM, November 5, 2024
Dear Twinner123,
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
About the lines on the display, if you tried another known good cable and another display port, and lines still shows up on the screen, we recommend that you send the product in for service in order to determine if this is faulty so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/.
If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
About the lines on the display, if you tried another known good cable and another display port, and lines still shows up on the screen, we recommend that you send the product in for service in order to determine if this is faulty so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please visit: https://www.asus.com/us/support/article/818/.
If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
