Customer reviews from hp.com
HP - 202X High Yield Toner Cartridge, 2/Pack (CF500XD) - Black
Average customer rating
4.3
(1,862 Reviews)
Rating breakdown 1,862 reviews
5 Stars
1,363
4 Stars
167
3 Stars
82
2 Stars
48
1 Star
202
86%of customers recommend this product.
(
657 out of
766)
Customer Reviews for HP - 202X High Yield Toner Cartridge, 2/Pack (CF500XD) - Black
Posted by: Klick Down
from Denver, CO
Verified Purchase:Yes
I own a HP Color Laser Jet Pro MFP M281FDW
I thought if I bought the HP original replacement toner cartridge for my unit
it would be a plug and play purchase, NOPE!! not only does my printer not
recognize the new cartridge. I updated the firmware and software, tried unplugging for 30 min
to clear the memory and cleaned the contacts still does not recognize new cartridge.
I thought if I bought the HP original replacement toner cartridge for my unit
it would be a plug and play purchase, NOPE!! not only does my printer not
recognize the new cartridge. I updated the firmware and software, tried unplugging for 30 min
to clear the memory and cleaned the contacts still does not recognize new cartridge.
Value
2
Quality
2
Written by a customer while visiting hp.com
Posted by: Juliak30
from Tacoma, WA
Verified Purchase:Yes
I purposely purchased the more expensive HP cartridge, so I wouldn’t have to deal with the chip not being read by my printer. Unfortunately, I placed the new cartridge in the printer and it promptly shut down due to an unreadable chip. If I put the old cartridge back in it works. After numerous YouTube videos and searching websites a solution has yet to be found. Am I happy? No.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, November 28, 2022
Hello Julia,
Thank you for completing the troubleshooting. In this case, the printer works with other cartridges. Therefore, the issue is specific to the current cartridge. You have two options. First, you can reset any recent printer updates. Second, you can replace the cartridge by returning it to HP at www.hp.com/us-en/shop/cv/returnsandexchanges.
Amanda
HP Care
www.hp.com/support/
Thank you for completing the troubleshooting. In this case, the printer works with other cartridges. Therefore, the issue is specific to the current cartridge. You have two options. First, you can reset any recent printer updates. Second, you can replace the cartridge by returning it to HP at www.hp.com/us-en/shop/cv/returnsandexchanges.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Customer Rating
1
Why do your printers tell me I'm low on toner when I really have months of use left?
on November 22, 2022
Posted by: Long time HP user in NY
Verified Purchase:Yes
Because HP printers want you to buy more toner long before it is necessary, we have this on our shelf where it wiil probably remain until mid 2023.
Written by a customer while visiting hp.com
Posted by: Toner3
from Illinois
Verified Purchase:Yes
Printer indicates that the replacement toner cartridges do not contain a HP chip.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Erickk
Verified Purchase:Yes
As advertised
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Titustrooper
Verified Purchase:Yes
Excellent toner...a bit pricy but worth it
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
bad instructions for insertion.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Boise, Idaho
Verified Purchase:Yes
Excellent product, great delivery time.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com