Customer reviews from Staples
HP - 962 Standard Capacity Ink Cartridge - Magenta
Average customer rating
4.3
(933 Reviews)
Rating breakdown 933 reviews
5 Stars
643
4 Stars
117
3 Stars
78
2 Stars
34
1 Star
61
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for HP - 962 Standard Capacity Ink Cartridge - Magenta
Posted by: TANYA M.
Verified Purchase:Yes
they were dried out and don't print correctly. Very old and not worth the money spent!!!
Response from StaplesBy April 17, 2025
Hi I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
Written by a customer while visiting Staples
Posted by: BARBARA D.
Verified Purchase:Yes
Quality is good. PRICE is outrageous!!! I’ll print as little as possible!!!!
Written by a customer while visiting Staples
Posted by: RACHEL S.
Verified Purchase:Yes
ended up going back to HP. tried a store brand to save money but it didn't work. stick with the original.
Written by a customer while visiting Staples
Posted by: WILLIAM C.
Verified Purchase:Yes
good quality at good price
Written by a customer while visiting Staples
Posted by: M.Y.
Verified Purchase:Yes
Great! Absolutely recommended.
Written by a customer while visiting Staples
Posted by: J.A.
Verified Purchase:Yes
WAY TOO EXPENSIVE!!
Written by a customer while visiting Staples
Posted by: CAROLE B.
Verified Purchase:Yes
I purchase this from Staples because I can recycle the cartridges for credit; plus HP printers require real HP cartridges not a substitute brand.
Written by a customer while visiting Staples