Customer reviews from Staples
HP - 962 Standard Capacity Ink Cartridge - Magenta
Average customer rating
4.3
(933 Reviews)
Rating breakdown 933 reviews
5 Stars
643
4 Stars
117
3 Stars
78
2 Stars
34
1 Star
61
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for HP - 962 Standard Capacity Ink Cartridge - Magenta
Posted by: RUTHIE A. S.
from Homestead
Verified Purchase:Yes
This was the first time I had to purchase cartridges for this printer and had no knowledge of the combo. My thanks to the cashier for his advice.
Written by a customer while visiting Staples
Posted by: KAREN C.
Verified Purchase:Yes
The Cyan cartridge in this set was defective. It was getting caught on paper and causing repeated paper jams. I had to throw the cartridge out after only two days of use. That was expensive.
Response from StaplesBy February 14, 2022
Hi Karen Wow a paper jam is no fun! I am surprised at this incident as it is pretty uncommon. I apologize for any wasted ink or paper. There are a few possibilities on what caused the jam. One reason could be the incorrect cartridge for your printer model. This scenario is unlikely because most printers will only print if the cartridges are compatible. More likely the ink cartridge wasn't firmly enclosed in the printer. When the printer started it tore the paper. I wish you hadn't thrown out the cartridge. You could have received an exchange if it was within the return window. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: JOE P.
Verified Purchase:Yes
I haven't opened the box yet so I don't know if it's any good or not. I just hope responding will stop Staples from sending me emails to rate this purchase.
Written by a customer while visiting Staples
Posted by: CLAIRE S.
Verified Purchase:Yes
Each cartridge was easy to insert in the printer. This is my first set of cartridges so anxious to see how long these lasts. Thanks.
Written by a customer while visiting Staples
Posted by: KAREN F.
Verified Purchase:Yes
The cartridges were easy to fill and the printer is happy again .🙂
Written by a customer while visiting Staples
Posted by: DAVID F.
Verified Purchase:Yes
More expensive than the copier. Service was acceptable.
Response from StaplesBy February 8, 2022
Hello David I am sorry you are unhappy with the product price. I cannot adjust the cost of the cartridges but I can guide getting the most ink out of each cartridge. Here are some great ideas. Use sleep mode on the printer. Turning off the printer avoid exposing the printhead of the cartridge to air. Use a wet cloth or soft material to clean off dirt dust or old ink gently. Consider XL cartridges or value packs. Print only when you are 100% sure the copy is correct. Print preview is a great tool to assist with this goal. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: JIM T.
Verified Purchase:Yes
Expensive everywhere not just Staples! Found it here at "the best price".
Written by a customer while visiting Staples
Posted by: ELAINE W.
Verified Purchase:Yes
Cashier was very good
Written by a customer while visiting Staples