Customer reviews from HENCKELS
Henckels - Paradigm Ceramic 2-pc Dual Performance Fry Pan Set - Stainless Steel
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Henckels - Paradigm Ceramic 2-pc Dual Performance Fry Pan Set - Stainless Steel
Customer Rating
1
Not non stick
on July 9, 2026
Posted by: Jon
Extremely disappointed. The pans are not non stick. Worst pans i ever bought
No, I would not recommend this to a friend.
Response from HENCKELSBy Consumer Relations, July 14, 2026
Thank you for your feedback. We’re always looking for ways to improve our products and services, and your input is incredibly important to us.
If you're experiencing sticking on your pan, we recommend cooking on low to medium heat and preheating your pan before adding food. Heat your pan on medium with some oil for a few minutes (add a little more oil than you think you need), then place your food on the surface. Reduce the heat to low and allow a few moments before moving, stirring, or scrambling your food to ensure optimal results.
We hope this helps alleviate some of the current issues, and if you'd like further assistance please feel free to reach out to our customer service team at hello@henckles.com and we’ll be happy to assist.
If you're experiencing sticking on your pan, we recommend cooking on low to medium heat and preheating your pan before adding food. Heat your pan on medium with some oil for a few minutes (add a little more oil than you think you need), then place your food on the surface. Reduce the heat to low and allow a few moments before moving, stirring, or scrambling your food to ensure optimal results.
We hope this helps alleviate some of the current issues, and if you'd like further assistance please feel free to reach out to our customer service team at hello@henckles.com and we’ll be happy to assist.
Written by a customer while visiting HENCKELS
Customer Rating
1
Worse pan I ever had
on June 13, 2026
Posted by: I
I hate this pan. Oil popping all over the place . I have so much burn cooking a simple salmon!!!
Response from HENCKELSBy Consumer Relations, June 17, 2026
Thank you for sharing your feedback and we're sorry to hear about your experience.
For best results with hybrid cookware, we recommend preheating the pan on low to medium heat for 1–2 minutes with some oil, then allowing the oil to heat briefly before adding food. Using a small amount of oil or butter, avoiding excessive heat, and allowing food to cook for a few moments before moving it can help improve cooking performance. We also recommend using oils with a medium to high smoke point, such as avocado or canola oil, as high heat can increase splatter and affect results.
If you'd like additional cooking tips or assistance, please feel free to reach out - we'd be happy to help.
For best results with hybrid cookware, we recommend preheating the pan on low to medium heat for 1–2 minutes with some oil, then allowing the oil to heat briefly before adding food. Using a small amount of oil or butter, avoiding excessive heat, and allowing food to cook for a few moments before moving it can help improve cooking performance. We also recommend using oils with a medium to high smoke point, such as avocado or canola oil, as high heat can increase splatter and affect results.
If you'd like additional cooking tips or assistance, please feel free to reach out - we'd be happy to help.
Written by a customer while visiting HENCKELS
Posted by: Kris
Verified Purchase:Yes
I purchased these after using a set in a VRBO recently. They are incredible - they look nice and are completely NON-STICK. I purchased these AFTER purchasing several Caraway brand - supposedly non-stick ceramic pans. The Caraway are awful ... I'm looking forward to featuring Henckels Paradigm in the kitchen of my new home and using them for years to come.
I would recommend this to a friend!
Written by a customer while visiting HENCKELS