Sleek looking range with excellent customer service. Good value for the price
on September 10, 2018
Posted by: ru
Recently purchased this hood to replace a ducted under cabinet microwave with built in hood. Our existing duct is rear vented.The hood arrived with multiple vent option both top and rear and could accommodate both round and rectangular standard size vent. However the rear vent had an additional extension which was a perfect fit for our exiting duct and would have made the duct project few inches off the wall.After trying to look for replacements in hard ware store and failing, called customer service # and left a voice mail. To be honest did not expect much and was thinking have to return and get a different range. But Customer service called me promptly and after few different exchanges they manage to find a the perfect replacement part and mailed free of charge.Hood is now installed , with perfect fit. Love that the extra depth cover the whole cooking range. And relatively low height and baffle filters give a very sleek and profession range look. Quieter that our previous microwave hood fan. And for the price it seems to be a very good value.Hope it continues to perform well for several more years to come.
What we like:We appreciate that technical support people were helpful, and they returned our calls within 24 hours.We also like the clean simple design of the product.What we did not like:Screwing in the range hood to the bottom of our cabinet was a challenge.
Very Impressed with the product function.Simple enough but luxury with the beautiful LED lights.Customer support - Superb! Quick response with mmediate solution! They would go out of their way to earn the customer satisfaction.