Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Otter Box Defender Pro Drop + 4X Tested Lasting Antimicrobial Case Protection Case For iphone 13Pro Max /iphone 1 - Purple
Average customer rating
4.7
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
7
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for OtterBox - Refurbished Excellent - Otter Box Defender Pro Drop + 4X Tested Lasting Antimicrobial Case Protection Case For iphone 13Pro Max /iphone 1 - Purple
Customer Rating
3
Worst Defender I have had in 5 iPhones.
on November 17, 2021
Posted by: Momoquads
from Pittsburgh, Pa
I have gotten an otter box defender for every iPhone I have ever owned and I have to say I have been disappointed in this one the most. I still recommend the defender case over almost any other case but I bought two defender cases for my newest phone, the iPhone 12 Pro Max, I like to mix the colored cases with a black case to get my own two-toned case look, and both cases cracked on the hard shell part along on the screen. The first might have been due to a drop of the phone on gravel, though it only fell about 2-3 feet and previous defenders would have never cracked from that kind of fall, but the second case/phone was never dropped. I first started noticing that the hard shell was peeling along the bottom of the screen and a thin strip of the case peeled off from that section of the hard part of the case. A few weeks later I noticed that there was a spilt straight up the left side of the case about an inch long right next to the volume buttons. There was no drop or any reason for this split in the hard plastic to have occurred. I am going to order the defender XT and try and see if that is any better as I am not happy with the current defender series. Also so no one says it’s because I mix cases, both cases are otterbox defenders I just take the black outer shell and put it with the pink hard shell and the hard black shell and put it with the purple outer shell so there should be no issue from ‘swapping’ colors.
I would recommend this to a friend!
By OtterBox Customer Support, November 18, 2021
Hi there!
We're sorry to hear about the damage to your Defender Series Pro cases! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, we do have a great warranty, and we'd be more than happy to get you taken care of with replacement cases. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Defender Series Pro cases! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, we do have a great warranty, and we'd be more than happy to get you taken care of with replacement cases. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: East to ise
from Salt Lake City utah
Verified Purchase:Yes
Nice and very awesome case
Written by a customer while visiting ATT.com
Posted by: Bamster
from Monroe ga
Verified Purchase:Yes
I was a little green as to how to use this case. Had to google how to install and found you had to take it apart. The instructions it came with were a little vague.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Fran6287
from Newark NJ
Verified Purchase:Yes
I love the case it is very light and durable
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: yogi bear
from Newport Beach CA
Verified Purchase:Yes
Nice case fits well and easy to find lying on a black car seat,
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: C Dave O
from Yukon OK
Verified Purchase:Yes
Doesn’t come with a screen protector which must be bought separately which makes these pretty expensive. But having said that, you cannot buy any case that affords better protection and with the price of the new IPhones, it’s worth it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: SM Jack
Verified Purchase:Yes
Great case, sturdy and good grip
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: kekstar4
from Northlake, TX
Verified Purchase:Yes
Feels very sturdy and I love the color.
I would recommend this to a friend!
Written by a customer while visiting ATT.com