Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
2
Not user friendly
on May 27, 2024
Posted by: Brandiewine22
These have great sound and the reason I'm able to give 2 stars. They don't automatically connect back to Bluetooth on recognized devices AND when they disconnect you have to put them back in the casing then take them back out in order to reconnect. That's horrible, annoying and extremely frustrating!! Would not recommend on that basis alone.
Response from jlabaudio.comBy jlab customer support, May 29, 2024
Sorry to hear of the troubles. There are a number of reasons that you can be running into the issue described. We would love to help troubleshoot the issue for you. Please reach out to us 1-405-445-7219 M-Th: 8am - 4:30pm (PST) Friday: 8am - 2pm (PST) we'll have you up and running in no time
I re-ordered some jlab go air pop earbuds as I list my other ones, but my new earbuds, for some reason stopped working correctly and I had to turn the volume all the way up to be able to hear anything. I reseted them as shown in the guide YouTube video and hopefully they work now. Overall, the audio quality is very good and I think the charging system is very efficient and smart.