Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
3
Great sound, not great Bluetooth connection
on June 5, 2024
Posted by: Mkoss32
The sound is great. But they are constantly cutting out and right back after a couple seconds. This happens quite a bit. I followed the troubleshooting and made sure phone was close etc.
I love these earbuds! This is my second set only because I misplaced the left bud a year ago and I finally decided I needed a complete set again. These have gotten me through LONG hours at work, LONG hours through the night with a newborn, LONG road trips, etc. They are amazing and I will always stick with jlab. They are super discreet and lightweight. They truly last 20+ hours. Often times I will use only one bud at a time and switch when it gets low, this allowing the low bud to charge again. I love the build in charging USB. Honestly this is an ingenious design. It doesn't matter which side faces up to plug into a USB outlet like with every USB plug I've seen. It's such a sleek design and can be easily taken anywhere. The magnets that hold the buds in the charging case a strong and reliable. I've never had one fall out of the case accidentally. I've been using these earbuds going on 4 years now. The first set still works perfectly fine, it's my fault that I misplaced lefty. Hey jlab! I wouldn't be mad if you were able to send me a replacement! Then my husband could have a set too haha.
Doesn't connect without the app but the app doesn't support these earbuds. You should just be able to buy some earbuds and connect them. This product is ridiculous
Response from jlabaudio.comBy jlab customer support, June 5, 2024
Sorry to hear of the troubles. There are a number of reasons that you can be running into the issue described. We would love to help troubleshoot the issue for you as you do not need the app to use the earbuds. Please reach out to us 1-405-445-7219 M-Th: 8am - 4:30pm (PST) Friday: 8am - 2pm (PST) we'll have you up and running in no time!