Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,536 Reviews)
Rating breakdown 3,536 reviews
5 Stars
2,660
4 Stars
610
3 Stars
94
2 Stars
60
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
3
Bad batteries
on July 5, 2023
Posted by: Sheit
Battery was at 70% to start my workout, and that 70% battery was gone completely in less than an hour.
Response from jlabaudio.comBy steve, customer service, July 5, 2023
We are so very sorry to hear of the defective batteries. We will most certainly get those replaced under our fast, free two year warranty. Replacement instructions have been sent to your email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Quality and value
on October 9, 2023
Posted by: Opademdyke
I received the buds the same day as I ordered them and I am amazed by their sound quality and at a very reasonable price.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
It's jlab they rock.
on October 9, 2023
Posted by: AryanBl9od
For price value quality is more then expected. Have been using jlab only for 10 years now and every product I have owned and currently own is worth every penny I agreed to pay.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Intrusive wireless device
on October 27, 2023
Posted by: bieergarten
i've got them for a few months. They are connecting to my phone even when in the case, when receiving a phone call. it took me a couple of weeks to realise of the issue. a nightmare. I've still to fully turn off the bluetooth in my phone when i receive a phone call. and these days i am receiving plenty of calls.. kinda unforgiveble issue for a wireless device, expected to have gone through some quality control. on the good side, i stop using them, what doctors say is good for our ears. and guess will bin them if i don't find a quick solution googling. I don't think sending them back to the seller is an acceptable solution. First for such small/cheap device i don't keep invoices after a couple of weeks. second, there is a cost in time/nuisance.
Response from jlabaudio.comBy jlab customer support, October 31, 2023
So sorry to hear of the troubles : ( typically the reset that follows resolves the staying connected issue that you're describing. If not, we have you covered under a two year hassle free warranty. An email has been sent your way should the reset not work.
1. Keep the earbuds in the charging case and forget “JLab GO Air” from your Bluetooth device settings.
2. Quick tap 7x on one earbud in charging case. Earbud blinks blue 3 times.
3. Quick tap 7x on other earbud in charging case. Earbud blinks blue 3 times.
4. Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device.
1. Keep the earbuds in the charging case and forget “JLab GO Air” from your Bluetooth device settings.
2. Quick tap 7x on one earbud in charging case. Earbud blinks blue 3 times.
3. Quick tap 7x on other earbud in charging case. Earbud blinks blue 3 times.
4. Take both earbuds out of the charging case. One earbud will be solid white and other will blink blue/white indicating ready to pair to your device.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
The case comes in a variety of different colors.
on October 31, 2023
Posted by: Jbflecher
My Go Air Pops are nice and light and they have great sound and great quality for the money and overall they are a good product.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Disappointed
on January 31, 2024
Posted by: Mhudso55
Very disappointed mine will not connect. I emailed support never heard back. Throwing these in the garbage
Response from jlabaudio.comBy jlab customer support, January 31, 2024
We are so very sorry to hear that : ( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great product for a excellent price
on April 16, 2024
Posted by: Stone valley
I bought 4 pairs in nov 2022 3 pair was a gift n one pair for me , two days ago I bought a pink pr, mines have fall in water , bout 3 times n they still work as good as the day I bought dem , I love em
Written by a customer while visiting jlabaudio.com
Customer Rating
1
on April 20, 2024
Posted by: Anonymous
I was so excited to buy these earbuds but I can't even pair them to my phone because they aren't available on the app. Very disappointing.
Written by a customer while visiting jlabaudio.com