Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,536 Reviews)
Rating breakdown 3,536 reviews
5 Stars
2,660
4 Stars
610
3 Stars
94
2 Stars
60
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
1
Absolute worst I've ever owned
on May 24, 2022
Posted by: MNewby
Regardless of what it says on the package, a brand new pair of headphones paired to my brand new phone has an effective range of 2-3ft; they disconnect (on a clear day with not a cloud in sight, by the way), WHILE MY PHONE IS IN MY POCKET.
Auto connect is inconsistent at best, non-existent most of the time (not an exaggeration).
And (though this one's more of a personal preference) I hate that I can't just push a button to answer my phone, which is something both my favorite brand and even other inferior brands can do
Response from jlabaudio.comBy Michelle , CSR, June 2, 2022
Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
No charger/uncommon charger needed
on February 25, 2024
Posted by: Nickname9
Doesn't come with charger, and doesn't use USB-C like everything else. You'll have to buy a new charger if you want to use it longer than factory charge.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
on June 5, 2023
Posted by: Adma
Terrible product, I highly recommend nobody gets this unless you want to have to buy a new 1 every week
Response from jlabaudio.comBy steve, customer service, June 5, 2023
We are so very sorry to hear of the troubles : ( We will get those replaced for you under our fast, free two year warranty. Instructions have been sent to your email for replacement. We will have you back up and running in no time. If you ever need assistance, we are always here for ya via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Best product
on December 29, 2021
Posted by: Lench909
JLab is the only brand ill ever use. best headphones
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Not That Good
on January 2, 2023
Posted by: kay04
I bought this a couple of months ago and right off the bat they started slipping and falling out of my ears. they still do to this day but they are all I have currently and I do not wanna throw them away until I get new ones. Also, when all it takes is the slightest little bump for it to change my song or trigger siri and i’m sick of it honestly. On another note, the headphones just randomly disconnect from time to time leaving me clueless when the audio to whenever i’m listening to just randomly cuts out. the only thing good is the sound quality when the headphones are not slipping out of my ear constantly. do not buy. save up for some AirPods they are way better.
Response from jlabaudio.comBy Steve, customer support, March 14, 2023
We are so very sorry to hear of the troubles : ( if you have not already reached out to us at support@jlab.com please do. I can get them replaced. We also have a large selection of ear tip sizes that I can get going your way. Again, our sincerest of apologies for the troubles and for the delayed response.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Like the sound...but they fall out
on September 22, 2021
Posted by: Kokleen earbuds
Everyone's ears are diff sizes. Love these, but they fall out.
What to do?
What to do?
Response from jlabaudio.comBy JLab , JLab , September 24, 2021
Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Hate the tapping
on December 3, 2023
Posted by: LinTeach
Tapping is stupid...doesnt work! Cant put L and R on the buds?? Bad design. I'm returning.
Response from jlabaudio.comBy jlab customer support, December 6, 2023
So sorry to hear of the disappointment : ( haptic touch sensors do take some getting used to. If you have not yet taken them back, the buds do indeed have an L and R stamped on the back of them. If we can help in any way, please feel free to reach out to us via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
5
It's worth the buy
on September 4, 2021
Posted by: A guy trying to help
these earbuds I've been using them for a year and they still work I've dropped them. been in negative temperatures while working and they still work finally enough I've been going through so many headphones and these earbuds actually work they're like genuinely good they don't suck and are not over priced like raycon or whatever the other brands are. this stuff will actually last you I'm not faking it either I'm not some dude trying to sell you something
Written by a customer while visiting jlabaudio.com