Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,536 Reviews)
Rating breakdown 3,536 reviews
5 Stars
2,660
4 Stars
610
3 Stars
94
2 Stars
60
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
1
Only one bud works
on July 10, 2023
Posted by: Kkelly19
One ear bud has not worked since I purchase. Zero customer support.
Response from jlabaudio.comBy steve, customer service, July 11, 2023
So sorry to hear of the troubles. Our sincere apologies. We will most certainly get those replaced for you under our fast, free two year warranty. Instructions have been sent to your email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Overall good
on August 22, 2021
Posted by: Tommyboi123455678
The sound is very good in these headphones ands the battery life lasts in long listening sessions. I wish the case was enclosed and that the USB wasn't exposed on the bottom.
The touch controls are tricky to use and I’ll often accidentally trigger then when adjusting them in my ears which I have to do often too. For most of the time they fit well and don’t move. Other times they will repeatedly slip out and need adjustment.
I wish I could disable or change the touch commands.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
They have great Bass!
on October 1, 2021
Posted by: Big Phil
Bought these two weeks ago and they sound great love them.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
AMAZING
on February 5, 2022
Posted by: crazycatlady
I got these because my other ones broke and these seem small enough to hide in class.. but they were so much better than I thought!! I can use for hours without them dying, and even if I walk to the other side of the house the Bluetooth doesn’t disconnect!! And no tax or shipping?? they flat out charged me 20$ AND they gave me a 10$ gift for registering my earbuds. plus the sound quality is amazing. Even with the volume on the lowest setting the audio is perfect!? 10/10 will be purchasing from this brand again in the future. better than AirPods L apple XD
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Piece of Junk!
on February 19, 2022
Posted by: Landfill
I bought the Lilac color for my wife and at the beginning they really shined to the point that I bought a second set of black earbuds. Just after a month of regular use, the lilac color ones do not charge anymore. I contacted JLabs and the customer has to pay for all the shipping and handling of their garbage, and even when they sell their defective products, the customer is subject to approval for any repair, and customer is questioned for credibility. We get what we pay, unfortunately we cannot recommend these horrible and landfill prone earbuds to anyone.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
only one earbud works
on January 27, 2023
Posted by: thorlm01
Purchased and from the moment we received we could only get 1 earbud to connect. We tried all the "fixes" and nothing worked. This is the third pair we purchased, all three pairs have had the same issues. Thankfully there's a good warranty.
Response from jlabaudio.comBy Steve, customer support, March 27, 2023
So sorry to hear the troubleshoot didn't work : ( you are covered under warranty for two years. When you can, please reach out to us via support@jlab.com we'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
App doesn't work
on May 8, 2023
Posted by: Henrik P
Bought them today, found out they don't have any bass at all. But they have an equalizer app. Unfortunately it doesn't work, many people have that exact problem, a long time already. I am connected and already hearing music, everything works, just not the app. When will it get fixed?
Response from jlabaudio.comBy steve, customer support, May 9, 2023
Unfortunately, the go line of products are not supported by the jlab sound application. So sorry for the bummer news. The Epic line and and select jbuds line are. Please feel free to reach out to us via support@jlab.com if we can be of assistance.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Pieces of junk
on December 7, 2022
Posted by: Jrsnakes
First of all when i got these things i didnt realize i couldnt charge it in the wall like normal earbuds, but could only charge them if I had a computer or in the car and that's only if you have a USB. It Charged for 2 days, phone said it was 100%, but only 1 bud worked. I unpaired it to use the one bud later and in a few hours when I put it on and tried to pair it back with the phone it wouldn't pair. USELESS! Only reason I got these was because I needed something quick and they were at CVS. Do not buy this junk. I would've given it 0 stars if I could
Written by a customer while visiting jlabaudio.com