Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
5
Amazing brand
on May 26, 2022
Posted by: Renay
I had the green one for almost 2 years until I lost one earbud and bought the lilac ones. One of the earbuds wouldn’t connect so I reached out to the company and they sent me a code to buy another pair through the website. They respond quickly. I really recommend the go pop earbuds. They sound great and no need to look for a charger too charge them
I bought these today because I forgot to pack headphones for my trip. I was excited because they seemed super comfortable but when I paired them only the left one work. I attempted the reset instructions in the video but the right one is like totally dead and won’t even blink or show any lights or sign of life. Disappointing. Should’ve tried them while I was still able to return them and get a better product. Instead I’m stuck for 5 hours with only one functional ear.
My first purchase of ear buds so didn’t want to go too “ hi - tec’ but very pleased with the ease of use once they were paired with my smart phone. They fit well in the ear and the sound quality meets my requirements. My only problem is trying to pair them with my iPad. Any clue how I can get round this please?
Regardless of what it says on the package, a brand new pair of headphones paired to my brand new phone has an effective range of 2-3ft; they disconnect (on a clear day with not a cloud in sight, by the way), WHILE MY PHONE IS IN MY POCKET.
Auto connect is inconsistent at best, non-existent most of the time (not an exaggeration).
And (though this one's more of a personal preference) I hate that I can't just push a button to answer my phone, which is something both my favorite brand and even other inferior brands can do
Response from jlabaudio.comBy Michelle , CSR, June 2, 2022
Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!