My Jlab Air Pop stopped working correctly and I asked for support on how to fix it. Within a few hours I got an email back asking if I could send a picture, then I got a code to order new ear buds. Within a week I had them at home.
I bought them a few months ago, they work perfectly. Easy to pair, awesome battery life, and very comfortable. I accidentally threw them in the washer though (whole case with earbuds). I didn't notice until about an hour after the cycle had ended. When I took them out I let them dry and one of the ear buds stills works perfectly, and the case stills charges it. I wouldn't recommend washing them, but I do recommend buying them :)