Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,661
4 Stars
610
3 Stars
94
2 Stars
61
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
3
Get what you pay for
on January 26, 2023
Posted by: Petey
The sound of the earbuds is pretty good quality but they connect and disconnect from Bluetooth off and on.
Response from jlabaudio.comBy Steve, customer support, March 28, 2023
Sorry to hear of your experience thus far. They should definitely stay connected. When you get a sec, please hit us up via support@jlab.com for some quick troubleshooting or replacement need be. We look forward to hearing form you and getting you all squared away.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Go Air pop true wireless
on January 26, 2023
Posted by: Alex29
Affordable price and excellent product. Replacement was sent fast and no problems with customer service to get the replacement.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Perfect all round
on January 26, 2023
Posted by: TJD8
I bought these for work. And they are brilliant. No longer getting stuck in cords and can answer calls on the go without having to stop and grab my phone all the time. And perfect size case to fit in my pocket
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Buying cheaper you buy twice
on January 26, 2023
Posted by: ppsksk990
- Bought these earbuds about 3 months ago;
- After 2 weeks of use one earbud started playing at much lower volume that the other one;
- I returned it and they gave me a new pair (very nice);
- This new pair worked fine for about 3 weeks;
- Afterwards, when listening to music, the right earphone starts disconnecting at intermitting intervals. Imagine trying to focus listening to a song, and you have the feeling that someone is tapping on your ear cutting off the sound every other second. In all honesty, it is one of the most frustrating music listening experience I have had;
-= This happens on any device I paired the earbuds with.
- Maybe I just got extremely unlucky getting twice a defect product, probably it is just not durable and causes problems often.
- After 2 weeks of use one earbud started playing at much lower volume that the other one;
- I returned it and they gave me a new pair (very nice);
- This new pair worked fine for about 3 weeks;
- Afterwards, when listening to music, the right earphone starts disconnecting at intermitting intervals. Imagine trying to focus listening to a song, and you have the feeling that someone is tapping on your ear cutting off the sound every other second. In all honesty, it is one of the most frustrating music listening experience I have had;
-= This happens on any device I paired the earbuds with.
- Maybe I just got extremely unlucky getting twice a defect product, probably it is just not durable and causes problems often.
Response from jlabaudio.comBy Steve, steve, March 14, 2023
So sorry to hear of the continued issues with the news set. I believe that we can help troubleshoot and get to the bottom of the issue for you. When you get a sec, can you reach out to us via support@jlab.com thanks so much : )
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Wow! better than I thought
on January 26, 2023
Posted by: Mikey#
It’s one month since I bought it and couldn’t be happier. It’s the first time I have tried eat buds and the quality of the mid & top end blew me away. The bass was was there but somewhat subdued even after using the Eq. No one can convince me other top brands at 3-4 times the price are that much better. As I cycle a lot perhaps the bass & volume need to be increased. Overall though I’m happy with JLab.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Sharp and crisp
on January 25, 2023
Posted by: maheGooner
The sound clarity is spot on. Bass is the best I've heard in budget TWS untill now. Also the charge lasts.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Bad connection
on January 25, 2023
Posted by: HearWax
Bluetooth drops every 30 seconds so not happy with this cheap product at all
Response from jlabaudio.comBy Steve, customer support, March 27, 2023
Sorry to hear of the poor connection : ( We will most certainly get you taken care of under warranty. When you have a moment, please reach out to us via support@jlab.com we'll have you up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Practical, easy to use, & comfortable.
on January 24, 2023
Posted by: Greta
I bought these earbuds about a month ago. However, last week my left earbud stopped working so I contacted JLab support. They were very prompt in responding and kindly replaced them. I received the replacement in a matter of four days! They were super fast and courteous. Needless, to say this pair works nicely (I hope I don't have issues in the future). I genuinely like this model because they are very comfortable on my small ear canals and discreet. Not to mention they sound very clear during calls. The portable charging case is a game-changer (I've always used wired earphones, I know eww... don't judge me...) and having readily charged earbuds has changed my workflow for the better. I definitely recommend them and most certainly will buy as gifts for my loved ones.
Written by a customer while visiting jlabaudio.com