Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,536 Reviews)
Rating breakdown 3,536 reviews
5 Stars
2,660
4 Stars
610
3 Stars
94
2 Stars
60
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
5
Replacement
on August 25, 2023
Posted by: Aparna
Good product and a great customer service. Very responsive.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Use them all the time, can't stand the controls.
on August 30, 2023
Posted by: Dr.Starky
Good Stuff:
-Battery life is very very good. A fully charged bud will last a whole shift at work with out having. Great for 20 bucks.
-I don't really care about this kind of thing but the sound quality was better than I expected for the price.
Bad stuff:
-The controls are just awful. To pause/play you need to double tap *specifically* the right ear bud. Why? A single tap for either side is how it's worked for all other earbuds I've had because that is the most intuitive way to do it. It's not uncommon fo me to try to pause and instead would adjust volume or even skip to another track/video. The lack of mechanical buttons doesn't help either.
-Battery life is very very good. A fully charged bud will last a whole shift at work with out having. Great for 20 bucks.
-I don't really care about this kind of thing but the sound quality was better than I expected for the price.
Bad stuff:
-The controls are just awful. To pause/play you need to double tap *specifically* the right ear bud. Why? A single tap for either side is how it's worked for all other earbuds I've had because that is the most intuitive way to do it. It's not uncommon fo me to try to pause and instead would adjust volume or even skip to another track/video. The lack of mechanical buttons doesn't help either.
Response from jlabaudio.comBy steve, customer support, August 30, 2023
Sorry to hear of your displeasure with the touch control layout : ( we definitely appreciate any and all notes. We use feedback such as yours when developing future generations. When you step up the product line, you do have the ability to change touch functions. If we can be of further assistance, please always feel free to reach out to us via support@jlab.com we're here to help : )
Written by a customer while visiting jlabaudio.com
Customer Rating
4
JLAB GO AIR PRO
on September 1, 2023
Posted by: EDDIEZZ
If you are looking for great sounding ear buds without breaking youe pockets (under$30.00) JLAB GO AIR PRO are great!!! HIGHLY RECOMMEND.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Price for your buck
on September 6, 2023
Posted by: MrFlox888
I really love the buds design and battery life. This is my second pair and its all because I find the price and value really appealing. The quality is superb. This is truly a brand worth standing for. I hope they make clear versions of the other buds as well for when I decide to upgrade to ones with noise cancelling.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great features
on September 16, 2023
Posted by: Jjking88
I have had these headphones for about a year and they are great they last a long time and have great sound they basically cancel out all sound around me
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great Products and Customer Service
on October 5, 2023
Posted by: JeffK8
I received my products as a complimentary exchange due to a defective product and I'm beyond thrilled with them and the service I received from JLab. I already knew you'd be my headphone provider of choice moving forward but your customer service has made me a customer for life. Thanks JLab!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Poor range
on October 8, 2023
Posted by: Lisa Ann
Got for bday present in June 2023, the range says 30+ feet, they pop and crakle and can't hear music if I move a few inches from my phone, they completely disconnected going from my bedroom to the bathroom, approximately 6-8 feet away, took on vacation were great other than the range, have to have my phone within a few inches or connection is unstable
Response from jlabaudio.comBy jlab customer support, October 10, 2023
We are so very sorry to hear that : ( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Jlab Go Air Pop - Black
on October 19, 2023
Posted by: Anonymous
Good product but when it arrived it had a little plastic defect on the light that shows battery like but when it came from fedex theres no bubble wrap to be found and the packaging was crushed but the earbuds were safe.
Written by a customer while visiting jlabaudio.com