Customer reviews from jlabaudio.com
JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,661
4 Stars
610
3 Stars
94
2 Stars
61
1 Star
112
Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
1
Only one bud works
on July 10, 2023
Posted by: Kkelly19
One ear bud has not worked since I purchase. Zero customer support.
Response from jlabaudio.comBy steve, customer service, July 11, 2023
So sorry to hear of the troubles. Our sincere apologies. We will most certainly get those replaced for you under our fast, free two year warranty. Instructions have been sent to your email. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great battery life.
on July 10, 2023
Posted by: Milo S
These a great ear buds, comfortable and great battery life.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Outstanding Quality
on July 10, 2023
Posted by: TonyP
I got my first pair around Christmas and the sound quality and battery life was so good both of my sons wanted a pair. So I got them each their own ( So they would stop stealing mine ).
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Cute but might need a replacement
on July 10, 2023
Posted by: Sselz
They are super east to use and look adorable but the left ear likes to cut out randomly for a second every now and then, which isn't cool.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great warranty replacement!
on July 8, 2023
Posted by: CNJTX
I'm happy with the new earbuds, I love the sound and the cool charging case.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Great sound. Not so great app.
on July 8, 2023
Posted by: Dspot1980
I love the ear buds. I couldn't get the app to link up with them though. I've followed all of the trouble shooting recommendations.
Response from jlabaudio.comBy steve, customer service, July 10, 2023
Unfortunately, the go line of earbuds are not supported by the application : ( Hopefully in the not so distant future all units will be. Our apologies for the bummer news. If you have further q's, please feel free to reach out to us via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
5
The best ear buds ever
on July 8, 2023
Posted by: Anonymous
So amazing the best audio quality better than any Apple head phones
No better than any other brand
No better than any other brand
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Frequent disconnections / cut-off
on July 7, 2023
Posted by: AntT2023
Although I like the sound quality and bass, the connection of these earbuds tend to cut-off regularly from my phone. When I'm outside training, I usually place my phone on my jumper's pocket. Disconnections happen more regularly when my phone is in my right pocket but it also happens when in my left pocket (but lesser). Even if I hold my phone in my hands, it happens. The bluetooth of these earbuds is very weak or not functioning as it should. Very annoying.
Response from jlabaudio.comBy steve, customer service, July 10, 2023
Sorry to hear of the troubles : ( sounds like a bum set. We'll get those replaced quickly for you. An email has been sent your way for fast, free replacement. We'll have you back up and running in no time.
Written by a customer while visiting jlabaudio.com