Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
3
Poor range
on October 8, 2023
Posted by: Lisa Ann
Got for bday present in June 2023, the range says 30+ feet, they pop and crakle and can't hear music if I move a few inches from my phone, they completely disconnected going from my bedroom to the bathroom, approximately 6-8 feet away, took on vacation were great other than the range, have to have my phone within a few inches or connection is unstable
Response from jlabaudio.comBy jlab customer support, October 10, 2023
We are so very sorry to hear that : ( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.
I received my products as a complimentary exchange due to a defective product and I'm beyond thrilled with them and the service I received from JLab. I already knew you'd be my headphone provider of choice moving forward but your customer service has made me a customer for life. Thanks JLab!
Theyre good headphones aside from the fact that theyre a bit too quiet.
Response from jlabaudio.comBy jlab customer support, jlab customer support, October 4, 2023
So sorry to hear of the low volume. They should be producing over 100db, which is quite loud. Sounds like you may have a bum unit : ( A troubleshooting thread has been established. If we can't repair it, we'll get it replaced for ya. Either way, we'll have you up and running in no time : )