Customer Reviews for JLab - GO Air POP True Wireless In-Ear Headphones - Confetti
Customer Rating
2
No way to turn off awful sensor control
on December 30, 2023
Posted by: Boo2
Too fiddly to pull out of case, dropped several times already. No app support so unable to turn off atrocious sensor control which is unforgivable. Had I known this I would not have purchased in a million years. Sounds pretty good and comfortable in ears, but those sensor controls...big miss jlab
Response from jlabaudio.comBy jlab customer support, January 11, 2024
So sorry to hear of the sensor issues : ( they do take a little practice, or the sensors may be bad on the set you received. We do have models outside of the entry level go line that has full application support whereas you can turn the sensors off. When you have a sec, please reach out to us via support@jlab.com we always have options : )
I bought these same earbuds for my wife, and for me, a couple of years ago. I love them! But I recently lost mine. Fell out of my pocket somewhere, I don't know where. I ordered a new set of the same earbuds, and they arrived in only a couple of days. I was happy and relived to have them, so I can listen to my favorite talk radio station no matter where I go. You should try these, you won't be disappointed.
These ear buds were a good price and have nice features, but with less than a year of ownership, the case has stopped charging so the earbuds are useless now.
Response from jlabaudio.comBy jlab customer support, January 11, 2024
We are so very sorry to hear that : ( our sincere apologies. We will get those replaced for you with the quickness under our two year hassle free warranty. Instructions have been sent your way. We'll have you back up and running in no time.