Customer reviews from ATT.com
OtterBox - Refurbished Excellent - Defender Pro Series Case - Samsung Galaxy S25 Ultra - Black
Average customer rating
4
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
16
4 Stars
2
3 Stars
0
2 Stars
4
1 Star
3
60%of customers recommend this product.
(
12 out of
20)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Pro Series Case - Samsung Galaxy S25 Ultra - Black
Posted by: Adtf
Verified Purchase:Yes
Dropped new phone and screen cracked in two places. I've used Otter cases for years and never had a cracked screen. I'm extremely disappointed.
No, I would not recommend this to a friend.
By OtterBox Customer Support, June 13, 2025
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Baltimore Maryland.
Verified Purchase:Yes
I am enjoying both have things easier for me.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jackss
Verified Purchase:Yes
Falls apart quickly. Don't purchase
By OtterBox Customer Support, May 13, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Yucca Valley CA
Verified Purchase:Yes
A must have to protect this phone! Recommend otter box for its quality and durability,
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: AlamoTex
from DFW Texas
Verified Purchase:Yes
I've used several OtterBox phone protectors over the years. All have been excellent, and this is no exception. Wonderful product.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: JonathonE
Verified Purchase:Yes
My only issue is with the flap over the charging port. I understand the reasons for it, but it makes plugging my phone in annoying. I plug my "phone" in more frequently than I make or receive calls. Plus, I. The two decades I've been using cell phones, I have never had a problem getting water, dust or debris in the charging port. So the daily annoyance solves a "probel" I've never had.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Hhfgh
from TX
Verified Purchase:Yes
Very durable and efficient
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Dover, Delaware
Verified Purchase:Yes
Case does not work well once a clear screen protector is applied to the phone glass. The case pressure causes the corners to lift which is driving me nuts. If I could return it, I would.
No, I would not recommend this to a friend.
By OtterBox Customer Support, July 7, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting ATT.com