Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
4
Excellent and fast!
on January 1, 2026
Posted by: DF
from Ottawa
Great options, well made, super fast brewing and the removable reservoir is a smart feature. My only complaint is that even a 12 oz cup isn't all that large. I guess we're used to monster sized coffee mugs!
Ordered this to replace an older Keurig - Unfortunately I ordered the wrong one, I wanted the supreme plus smart- However this machine works great, the water reservoir is a much needed change, it actually has a handle to lift it, I like the way you can store 3 lots of settings (Strength and Temp) so me and my wife can brew to our own liking. I bought a 3rd party ‘coffee pod’ which works great in the new machine with the 5 jets. However it doesnt like PC branded coffee pods the machine won’t break the top seal. Apart from that good machine at a nice price (on sale $130 ish)
My 3 month old machine will not descale. After I press the 8 and 12 ounces buttons and hold them for three seconds, the K light does come on and I press it but it will not start to descale. I called the company for help, and they refused to help me because I told them I was using white water and vinegar and they told me that was why it would not descale and I had to use their solution. I told her that the coffee maker was not intelligent enough to know whether there was descale solution or water and vinegar in it, yet she still refused to help me, and said I had to have descale solution. So now I'm going to have to return the unit to Costco and get a refund because the company will not help me resolve the problem. I think it is absolutely ridiculous that they're trying to force everybody to buy their expensive descale solution in order to help you with a problem. For that reason, I will never buy another Keurig ever again.
J'ai acheté cette cafetière car je la trouvais très mignonne et c'était ma 2e car auparavant j'ai eu une Keurig Elite K2 et je l'adorais mais j'ai vendu la mienne aux fins de m'en procurer une de ce super modèle. Après 2 mois, elle a fait beaucoup de vapeur lors d'un café et a arrêté de fonctionner. Je l'ai échangé (aucun problème) et là après 1 mois, elle ne distribuait plus d'eau. J'ai téléphoné chez Keurig et après consultation au téléphone on m'a fait part de m'en envoyer une autre flambant neuve. Ce qui a pris environ 1 semaine seulement. excellent service. Présentement ça fait un mois que j'ai ma 3e du même modèle et elle commence à faire des free games..... Je vais rappeler Keurig et leur demander de me l'échanger contre l'ancien modèle. qui prend pas mal plus de place mais qui perdure.
Elle fonctionne très bien. Facile à utiliser et à éteindre. Manque l'heure et programmation comme celleque nous avions avant elle pendant plusieurs année.