Customer reviews from hp.com
HP - 17.3" Touchscreen Laptop - AMD Ryzen 5 7430U with 16GB RAM - 1TB SSD - Numeric KP & Backlit KB - PCO Laptop Cooler - Blue
Average customer rating
4.2
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
90
4 Stars
21
3 Stars
18
2 Stars
5
1 Star
9
78%of customers recommend this product.
(
28 out of
36)
Customer Reviews for HP - 17.3" Touchscreen Laptop - AMD Ryzen 5 7430U with 16GB RAM - 1TB SSD - Numeric KP & Backlit KB - PCO Laptop Cooler - Blue
Posted by: Not happy so far
Verified Purchase:Yes
Not very software compatible
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Cherokee AL
Verified Purchase:Yes
Excellent PC, fast, and lots of power. HP was easy to deal with. Shipment was fast
Written by a customer while visiting hp.com
Customer Rating
1
HP is aweful.
on December 15, 2025
Posted by: Disappointed12345678
from Nj
Its slow. It gets locked up and is not expandable.
Would not recomend to anyone and will not be purchasing and more HP products.
Would not recomend to anyone and will not be purchasing and more HP products.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: TC23
Verified Purchase:Yes
Good computers with decent prices
Written by a customer while visiting hp.com
Customer Rating
2
HP OmniDesk desktop AI PC, configured as delivered with Windows 11.
on December 6, 2025
Posted by: D. Langford
from Washington State
Verified Purchase:Yes
The Bad: The machine came configured for gamers and social medial mavens. It was not useful for serious work and record keeping. Apparently StorageSense immediately erased 20 years of automobile driving and maintenance records (among other things). I still can't figure out how FileExplorer or OneDrive work - File Explorer rarely shows what drive I'm attached to (cloud, local or a USB remote), if in fact they do, and not all of my local files are shown, especially when I desperately need THAT file. My proprietary work has most likely been copied to someone else's storage system (a security risk). At this point, I have lost almost a month's productive work time in trying to configure the machine to be useful. The diagnostic software was unable to identify a failing router. The AI makes far too many judgement mistakes - I will do my own thinking, thank you.
Windows 11 has too many options to be useful for the average user. A tech who came in indicated he and a number of friends have gone to Linux just to be rid of Microsoft and Windows. Between an operating system that many users despise, and a State Governor who want to tax Microsoft out of business (...insatiable appetite for money...), I'd be surprised if Microsoft is still in business in ten years.
Windows 11 has too many options to be useful for the average user. A tech who came in indicated he and a number of friends have gone to Linux just to be rid of Microsoft and Windows. Between an operating system that many users despise, and a State Governor who want to tax Microsoft out of business (...insatiable appetite for money...), I'd be surprised if Microsoft is still in business in ten years.
The Good: Except for missing and/or hidden files (that shouldn't be missing), operations appear to be fast and reliable. Initial physical setup was easy; pretty much plug and play.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Crossville TN
Verified Purchase:Yes
HP small tower is quite good. Very quiet PC. Not sure if I would purchase a PC with an AI processor again. Way too intrusive. Although my replacement machines were running Windows 11, Microsoft Windows 11 on my new tower and laptop has scrambled up my existing systems in a way I thought was not possible. Very upset! With four PCs now untrustworthy I am finally planning to switch to Linux. HP should abandon Windows 11 and offer Linux OS PCs.
Written by a customer while visiting hp.com
Posted by: TEPF
Verified Purchase:Yes
dNew desktop and for two days could not use because the screen showed vibrating words and then it would not shut down. Could be the monitor. Need to call hp.
Written by a customer while visiting hp.com
Posted by: Tutt
from Vermont
Verified Purchase:Yes
I have no issue with the computer itself, but do like like the cheap mouse that came with it (now replaced)), nor the cheap keyboard (shopping for a better one).
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com