Customer reviews from hp.com
HP - Upgraded - 17.3" Touchscreen Laptop - AMD Ryzen 5 7430U with 16GB RAM - 1TB SSD - Numeric KP & Backlit KB - PCO Laptop Cooler - Blue
Average customer rating
4.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
6
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for HP - Upgraded - 17.3" Touchscreen Laptop - AMD Ryzen 5 7430U with 16GB RAM - 1TB SSD - Numeric KP & Backlit KB - PCO Laptop Cooler - Blue
Posted by: Dawnstaruk
from Peterborough Cambs
Verified Purchase:Yes
I am now in my late 70's and after having 16 HP computers over the last 25 years. I Spent more than usual and for first time ever got an extended warranty.
In first 2 days it failed. I spent 6 hours trying to get some kind of support. I got NONE. By goodluck and a person on a support site I got it working. Then all of a sudden 10 days later it went off again. ALL the tech approaches have been tried and each clasims HD drive has failed. This time I got a tech.. After info gathering they had an issue at their end. So would send an email shortly Arranging collection for repair. 28 hours later and having tried a second tech using a new code I got in an email. I am still sat here without a clue as to what why or when something will be done. Any one know how I can gwetr a human who has a clue????.
In first 2 days it failed. I spent 6 hours trying to get some kind of support. I got NONE. By goodluck and a person on a support site I got it working. Then all of a sudden 10 days later it went off again. ALL the tech approaches have been tried and each clasims HD drive has failed. This time I got a tech.. After info gathering they had an issue at their end. So would send an email shortly Arranging collection for repair. 28 hours later and having tried a second tech using a new code I got in an email. I am still sat here without a clue as to what why or when something will be done. Any one know how I can gwetr a human who has a clue????.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
