Customer reviews from hp.com
HP - OMEN Gaming Laptop (Ryzen AI 9 365, 16GB, 512GB PCIe SSD, 17.3 QHD (2560x1440), RTX 5070, Win 11 Home)
Average customer rating
4.2
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
14
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
3
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for HP - OMEN Gaming Laptop (Ryzen AI 9 365, 16GB, 512GB PCIe SSD, 17.3 QHD (2560x1440), RTX 5070, Win 11 Home)
Posted by: M.L.D.
from Florida
Verified Purchase:Yes
I customized this 17-inch HP Omen to ensure I got the hardware and performance I wanted, and it was delivered ahead of schedule. My laptop has the AMD Ryzen AI 9 chipset with NVIDIA GeForce RTX graphics, 32 GB DDR5 RAM and a 1 TB SSD. The laptop has a 6-cell 83 Wh lithium-ion battery and an RGB backlit keyboard.
Unfortunately, the operating system crashed during the initial setup. Since it had not been registered HP, none of the HP support systems recognized the machine’s serial number and could not provide support. Even though I had purchased an HP Care Pack, I had to pay an outside vendor to help me get it up and running. Reloading the operating system and updating all of the drivers fixed the issue.
Despite the software glitch and lackluster automated support from HP, once I got it up and running, it has been an outstanding value. The performance and graphics are great and I am glad to have the number pad back (my previous 16-inch Omen laptop had omitted it). It boots up quickly and the battery lasts longer than my previous laptop. I was pleasantly surprised that even though it is a big laptop, it does not feel any heavier than my 16-inch laptop.
Overall, I would highly recommend this product. I have been an HP customer for years and next to my Omen desktop, this laptop has great performance. I would have given it five stars if not for the startup and support issues.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Girl 50
from Atlanta, GA
Verified Purchase:Yes
Awesome laptop. Needs 32 for memory to be perfect because it takes a little longer for loading without it. Need easir way to reach casting and wifi buttons but that is a windows thing, not HP. Work flawlessly, no hiccups, stsys pretty cool (improved ventilation), comfortable to use and plenty of storage.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: PJ M
from NC
Verified Purchase:Yes
Great for work and play.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Jerryloo
Verified Purchase:Yes
So far my HP Omen 17 has been a pleasant surprise, i purchased this because it had the CPU & GPU combo i was looking for, at a great price as it was on sale. The only reason i gave 4 stars is the keyboard, it could be improved a little, other than that very happy with its performance so far.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Somebody annoyed by surve
from San Antonio, TX
Verified Purchase:Yes
This is a well made laptop but it lacks three features I want in a laptop: an IR webcam, which is required to login to Windows with facial recognition; a backlit keyboard, to avoid having the printed-on letters rub off after a few years; and a built-in DVD player, which HP has dropped from its product line.
Written by a customer while visiting hp.com
Customer Rating
1
Terrible
on December 7, 2024
Posted by: Jayce
Straight from box did not work. Did not even turn on.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I customized an OMEN 17" laptop with a Ryzen 9 AI processor, RTX 5070 GPU, 32 GB RAM, and a 1TB SSD specifically to run MSFS 2024. Overall, I'm very pleased with the build quality and how well it handles Flight Simulator for my needs. I would have given it five stars had I known that the RTX 5070 is not quite able to handle MSFS 2024 on ultra graphics settings at 1440p well. It provides playable performance at medium or lower settings. This isn’t a fault of HP, but I mention it to inform serious gamers of the limitation. This is my 4th HP laptop and I have always appreciated HP support on the rare occasions I have needed it.
Written by a customer while visiting hp.com
Posted by: Shila
from alabama birmingham
Verified Purchase:Yes
Working in good condition rightnow. Explored almost everything
I would recommend this to a friend!
Written by a customer while visiting hp.com