My HP printer reads that it is not Genuine HP product. I have always used Genuine HP products without ever having a problem. This is only my 3rd time replacing toners in this gently used home printer. I had 4 at my work & liked HP, so bought this for home. Black toners are not reading as HP.
Response from hp.comBy Amanda , HP Care, January 10, 2023
Hello,
It’s a shame this error keeps popping up. First, I can guide you to confirm the authenticity of the cartridge. Visit www.hp.com/anticounterfeit/ and enter the cartridge information. Once we have shown the cartridge is authentic, then the next step is figuring out why the chip will not read. Go to www.support.hp.com/us-en/contact-hp/ to contact support.