[This review was collected as part of a promotion.] The produce it great, but the people in customer service are better yet. I needed to order Type A Bags & drive belt. This particular Hoover is over 20 years old. It has taken a licking and still runs like new. I needed to change the drive belt and I could not find my owners manual. The customer service representatives went out of their way to locate a service manual as how to gain access to the drive belt and how to install a new one, plus emailed me a parts manual for this older Hoover. My wife always orders Hoover whenever possible for her cleaning needs, and with a dedicated team of professionals at Hoover customer service she will never change brands. Thank you Hoover, Chic