Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Major upgrade for me
on February 26, 2024
Posted by: GottaLoveBlue
[This review was collected as part of a promotion.] Coming from the Note 20 Ultra I was amazed how different it looked and felt in my hands compared to my old phone. I just love this phone and the blue one is so nice, It was so worth buying.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great to come back to Galaxy S series from Flip
on February 26, 2024
Posted by: TwinRice
[This review was collected as part of a promotion.] After switching from the S21 Ultra to the Galaxy Z Flip 4, I am super excited to be back! While the form factor and novelty was cool at first, nothing compares to the sheer workhorse capabilities of the Galaxy S Ultra series phones. And this newest iteration is truly a step above the rest. I am astounded by the battery life on this device and the screen is flawless. The anti-glare screen is amazing. This is everything you will ever need in the palm of your hands
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Why I love my S24 Ultra
on February 26, 2024
Posted by: DeHill
[This review was collected as part of a promotion.] I use my phone for taking pictures & video's this phone has the best cameras, I've seen in awhile. Also can we take a min to admire the size of the phone this another reason why I purchased it I travel a lot, I get tired of bringing my laptop and or tablet to watch movies on but with the size of this phone I don't have to. The only reason I didn't give it a 10 because i think the edges could've been rounded a little more but other than that I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Lovin It
on February 26, 2024
Posted by: Ric221
[This review was collected as part of a promotion.] Upgraded from the S22 ultra. Loving the advanced circle to search feature. Slowly working on using the AI features as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Constant crashes for many games
on February 26, 2024
Posted by: VicVicVic
[This review was collected as part of a promotion.] Firstly, I absolutely adore the Samsung Galaxy S24 Ultra. I upgraded from an S22 Ultra, and am surprised how much better the S24 Ultra works, feels, and looks.
Unfortunately, many games constantly crash, often up to 7 times per hour. Not a single hour has passed where it hasn't crashed. It's crashed so often that the operating system has asked that I put the game in Deep Sleep. I'd be happier if this was an isolated issue with my phone, but there are literally thousands of reports on Reddit, Samsung's official forums, and social media. Even Samsung and game developers have stated that this is a Snapdragon 8 Gen 3 and Unity issue, but a month after the phone's release, the issue is still persistent. Games include - and definitely are not limited to - Pokemon GO; Dragon Ball Legends; Marvel Snap; Axie Infinity; State of Survival; My Solitaire; Monopoly Go; Raid: Shadow Legends; War Dragons; and Final Fantasy VII Ever Crisis.
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Hi VicVicVic,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great video and phone features
on February 26, 2024
Posted by: Javi31
[This review was collected as part of a promotion.] I use my Samsung device for movie streaming, video games, but mainly for pictures I love the graphics. Wouldn't change it for the world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra phone
on February 26, 2024
Posted by: Iceman
[This review was collected as part of a promotion.] Very nice and comparable to notes. Pictures are the best quality and distance. Very fast and love the screen resolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on February 26, 2024
Posted by: JonsJacks
[This review was collected as part of a promotion.] First thing, the phone feels so much better to hold and so much lighter than the S22 Ultra. I love flat screen and the display is beautiful! For gaming, this phone handles everything I want to play with flying colors, and it doesn't get super hot when gaming either! Overall I'm very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US