Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Care + sucks
on January 24, 2025
Posted by: Tinacia
from Charlotte nc
Expertise:Intermediate
My care+ subscription does not have my device listed
Response from Samsung USBy R&R Team, January 27, 2025
Hey Tinacia, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know how important the peace of mind that comes with Customer Care+ is to you. We have provided a link to this team directly, and to the Samsung Support Team to help you resolve this matter directly. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the AI features that this phone has.
on February 16, 2025
Posted by: SirGoofy81
[This review was collected as part of a promotion.] Every option available on this device makes for an amazing experience. The stylus is so smooth and offers great functions. I am finding new functions every day that make my life a little more convenient. Thanks so much for continuing to put out fantastic devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone to do it all
on February 17, 2025
Posted by: yesyesyes
[This review was collected as part of a promotion.] The phone has an overall great experience but I still miss the headphone jack and expanded storage. Regardless, great design and great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING Phone evee
on February 23, 2025
Posted by: versionC
[This review was collected as part of a promotion.] Another great reason why I kept on using this brand...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, bad screen.
on March 3, 2025
Posted by: Chuckodonut
from Nj
Expertise:Expert
Good phone, works well. However the screen they uses is garbage. I dropped it a few inches and cause a gouge in the glass. I had my S20 ultra for years and drop it plenty of times and had a few scratches. I've never seen a screen chip like this out of every phone I had.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, March 4, 2025
Hey there Chuckodonut, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know your device is vital to you every day for a range of tasks, and that needing the reliable durability is a high priority to you. We haev available some screen protectors to further enhance the durability in addition to protective cases we recommend on all devices. We have provided a link to the Samsung Support Team if you have questions about these accessories, or are interested in any repair options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy tips guidance on phone
on March 10, 2025
Posted by: leahcal81
[This review was collected as part of a promotion.] I love this phone and the camera is easy to use as well as simple how -to-use features for beginners of technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phones are out of this world!!
on March 23, 2025
Posted by: GlitterGirl717
[This review was collected as part of a promotion.] There is not another brand of phone I will ever buy. The Galaxy series phones blow all others out of the water. The seamless actions across all apps is phenomenol while the camera puts all other mobile phone cameras to shame. I mean, just check out this picture! You will never convince me to purchase any other brand of phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best S Galaxy Series Phone Yet
on March 25, 2025
Posted by: GMCKIDS
[This review was collected as part of a promotion.] I'm thankful for Samsung Galaxy S24 Ultra, I was actually getting upset with all the horrible phones that I have had these past few years. I was not sure if I wanted to pay the price for this phone because I drop them, slot, but I am so happy. This is the best phone EVER! It's fast and the ultra seems stronger because I have dropped it twice in 6 days and it has broke or cracked. I guess I need a case, lol.
Thank you Samsung!
Only negative thing in my opinion is I wish I could get more storage space with similar storage cards. But I don't think I can do that with this phone.
ONLY CON, I love this s24 ultra.
Thank you Samsung!
Only negative thing in my opinion is I wish I could get more storage space with similar storage cards. But I don't think I can do that with this phone.
ONLY CON, I love this s24 ultra.
Value
5
Written by a customer while visiting Samsung US