Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Not a bad phone
on May 19, 2024
Posted by: Marcus
[This review was collected as part of a promotion.] Not a bad phone at all, but basically nothing has changed since last years model and ai is not exclusive to this model aswell as it's not really good enough yet to use.
Value
4
Written by a customer while visiting Samsung US
Posted by: Robin
Verified Purchase:Yes
I wish I could go back to my old note 20. The s24 screen is dimmer, less colorful, the phone itself weighs a noticeable amount more with less screen.
Response from Samsung USBy Social Commerce, June 4, 2024
Howdy Robin,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Fun fact: your Galaxy S24 Ultra weighs 233g! If you would like to share any additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please update your software on your Galaxy S24 Ultra as soon as possible, if you have not done so yet. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. After updating to the latest software, make sure to turn off Adaptive color tone. You can do this by: • Settings > Display > Adaptive color tone or • Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking. Also, be sure to turn off Eye Comfort Shield. Fun fact: your Galaxy S24 Ultra weighs 233g! If you would like to share any additional feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Dragonstwo
Verified Purchase:Yes
So camera is made in china so does not have esim card, camera blurs after first take have to close and reopen it each time very aggravating. Battery life not as strong as reviews but gets threw the day. Other then that had 2 weeks thats my only issues so far
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, June 4, 2024
Hello there Dragonstwo,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed, take a moment to review "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. Your Galaxy S24 Ultra has an intelligent, all-day battery that allows you to watch videos for up to 30 hours or listen to music for up to 95 hours. Check out, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed, take a moment to review "Galaxy phone or tablet photos and videos are blurry or dark" to help resolve what you may be experiencing with your device. Your Galaxy S24 Ultra has an intelligent, all-day battery that allows you to watch videos for up to 30 hours or listen to music for up to 95 hours. Check out, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: Shadz
from Nj
Expertise:Expert
Verified Purchase:Yes
I love it. Samsung is always the best phone. Upgrading after 3 years from my s21 ultra and it's worth it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: AEG1
Expertise:Intermediate
Verified Purchase:Yes
Great phone and camera! A little bummed that it doesn't have a headphone jack. I've been going without headphones because I don't want to buy Bluetooth headphones because their outside my budget right now.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: DBBUSAF
from California
Expertise:Intermediate
Verified Purchase:Yes
Samsung needs to perfect the foldable screen from breaking. That is my only downside.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product AI is great
on July 29, 2024
Posted by: Tonito
[This review was collected as part of a promotion.] Galaxy AI in this phone is awedome. The feauture to search for images with AI by holding up the center button is awesome! Its been really helpful to find thing I dont recognize or to look for a price really quick
Value
5
Written by a customer while visiting Samsung US
Posted by: CYNTHIA
Verified Purchase:Yes
Love th S24plus. The graphics, the fast processors. What a difference from the S20..
Written by a customer while visiting Samsung US