Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I have really enjoyed this phone
on April 30, 2024
Posted by: Skoofy2021
[This review was collected as part of a promotion.] I use my phone for home and work. When ever I see something that I need or want to buy the AI function allows me to locate the item. The cameras have allowed me to take copus amounts of candid photos. The battery life of this phone is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's still good but not as good as before
on April 30, 2024
Posted by: Shahin
[This review was collected as part of a promotion.] Weak camera performance
Gets frozen a lot
AI is there but not doing the job
Gets frozen a lot
AI is there but not doing the job
Value
3
Response from Samsung USBy Social Commerce, May 2, 2024
Howdy Shahin,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Take a moment to review, "Issues with Camera app on Samsung phone or tablet" when you have the free time to help resolve what you may be experiencing with your device. In regard to your Galaxy AI features, without having any details available regarding what you may be currently experiencing and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support for further assistance. I have provided an additional resource that you may find beneficial, in the meantime, on the topic of your Galaxy AI features. Feel free to check it out, if you'd like but also feel free to contact Samsung Support if you would like further assistance at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Take a moment to review, "Issues with Camera app on Samsung phone or tablet" when you have the free time to help resolve what you may be experiencing with your device. In regard to your Galaxy AI features, without having any details available regarding what you may be currently experiencing and without being able to ask you any follow up questions to clarify what you have shared with us, I suggest reaching out to Samsung Support for further assistance. I have provided an additional resource that you may find beneficial, in the meantime, on the topic of your Galaxy AI features. Feel free to check it out, if you'd like but also feel free to contact Samsung Support if you would like further assistance at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS10000753/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera and the automation features
on April 30, 2024
Posted by: DGR81MDJ
[This review was collected as part of a promotion.] My device is everything. Alarm, communication device, music... I can go a day without my device. It's my livelihood too. I use it to promote my business
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy is the Best Phone Out There
on April 30, 2024
Posted by: Cbenway83
[This review was collected as part of a promotion.] I use my phone for everything. I use it for social media, streaming videos, streaming music, taking notes, taking photos and videos, recording audio, messaging, and, yes, even as a phone! I am not a gamer so I can't speak to that. One of the two best features I have found is the quality of the photos when using the extreme zoom function. You truly can get right up to the action! It's unbelievable, really! The second is the AI-powered search function. It took a little coaching to learn how to do it. But, it's phenominal to be able to circle a picture or scribe through a word and get your answer immediately! It is a time saver and extremely useful. The last thing I will mention is the battery life. Although it is relatively new, I run my phone hard throughout the day. The battery lasts a long time. I haven't gotten below 50% yet! All around best phone I've ever had and hands down the best phone out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's Like That
on April 30, 2024
Posted by: Chocobro
[This review was collected as part of a promotion.] My galaxy is built like a tank and fast. I don't use the A.I. features both they are good to have. Toughest screen ever. No screen protector no problem. Not a scratch on it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features for the camera
on April 30, 2024
Posted by: Firefox
[This review was collected as part of a promotion.] I the love Samsung galaxy products
I have a Samsung phone, tablets and ear buds and have been using Samsung products for years
I have a Samsung phone, tablets and ear buds and have been using Samsung products for years
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best camera.
on April 30, 2024
Posted by: GenGuds912
[This review was collected as part of a promotion.] I always was Samsung guy. From phones to TV or Wash/Dyer to Refrigerator. I have them all. Everything works as told and even better they all have a hidden features which give them sharp edge in the business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Gaxaxy s23 Ultra
on April 30, 2024
Posted by: sethisrael
[This review was collected as part of a promotion.] My Device fits my every need. Samsung has proven to be the best!
Value
5
Written by a customer while visiting Samsung US