Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Good phone with lots of upside.
on April 29, 2024
Posted by: knightrider162
[This review was collected as part of a promotion.] I use this device for a variety of things like work, networking and gaming. Most things work very well. The only issue I have had is how nested settings and actions are for some settings and menus. Some more efficient ways of changing and finding settings have been removed over the past few iterations of one ui that now make some routine tasks clunky.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The s24 ultra
on April 29, 2024
Posted by: F1yingwa11aby
[This review was collected as part of a promotion.] It's a good phone, but I don't think it was a big leap or a lot better than the s22 and s23 ultra. The AI is cool and convenient. I've used the live translator works pretty good. The circle search great and convenient. The camera lags on this model compared to the s22 and s23 ultra, but the photo editor is great. Battery life is good, I do get better signal and range with this one.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone!
on April 29, 2024
Posted by: Croq360
[This review was collected as part of a promotion.] I love my Galaxy S24 Ultra! I have been an afficianado of the Galaxy Note series for years, and I am very happy that it has become a part of the normal Galaxy release each year!
I particularly love the Galaxy AI features, like circle to search! Very useful!
I'm really glad I opted for this phone...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent customization
on April 29, 2024
Posted by: JosephX
[This review was collected as part of a promotion.] The samsung galaxy s twenty four ultra is an astounding achievement by samsung and has brought many useful features including galaxy a I into the mix. I use my s twenty four ultra for streaming youtube and putting aside the quintessential phone uses, I love to use the S Pen to draw and overall, just operate the phone. It brings a new feel when using the smartphone and it adds on to what the rest of the phone has to offer to bring me this I can't put it down factor. Galaxy I i is also another helpful tool, especially during phone calls. A big thing that I love about the Galaxy. AI is that during my use with notes. It gives me the ability to organize them and format them anyway I like. I also love The l t p o /AMOLED panel display when watching youtube or netflix. I also enjoy the Wand features of the s pen, And I love the gaming aspect on this phone as well, with its fast snapdragon 8 chipset. Overall, this one is brilliant design. But one thing I would want in the future would be more innovation for the back because of how big the margin is on the back. I would like to see something that would add to the overall aesthetic to the phone using that space on the back of a phone. And I would also like to see an I. R blaster, When I was younger, I always wanted to get my hands-on the note. 10 plus Star Wars edition. And even on my older samsung products, I always had an ir blaster on hand. But I hope to see the IR blaster being added back into samsung's lineup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Phones are the best
on April 29, 2024
Posted by: BigCin
[This review was collected as part of a promotion.] I absolutely love everything there is about this phone. I'm a serious Galaxy Note person and collector, but this S24 Ultra is awesome in every way. Forever Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Unbelievable Zoom, Amazing
on April 29, 2024
Posted by: Hooman0598
[This review was collected as part of a promotion.] Unbelievable Zoom, Amazing
I saw people on the mountain ⛰️ 😳
I saw people on the mountain ⛰️ 😳
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on April 29, 2024
Posted by: Rafa91
[This review was collected as part of a promotion.] In my opinion S22 ultra was the best phone ever. I got the S24 ultra and it's definitely got improvements. Only thing I think the s22 ultra is still superior on, it's the size. S22 ultra had the perfect size. S24 ultra is a bit bulky. Other than that the phone is great.
I love how AI can make photo editing a lot easier and with great results
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best unfortunately
on April 29, 2024
Posted by: KikiNiquea
[This review was collected as part of a promotion.] I personally do not like AI! It gets in the way , all the time pops up when unnecessary, and just all out sucks. The phone itself lacks in many areas for instance gaming apps and phone calls. Perhaps working more on the security of the phone and the people who use it could be better
Value
3
Response from Samsung USBy Social Commerce, May 1, 2024
Good day KikiNiquea,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Otherwise, whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy S24 Ultra. For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone or tablet to its fullest extent throughout the day and night. Take a look at, "Galaxy AI features on Galaxy phones and tablets" to learn more about all the awesome features you have available and each unique functionality. From a hardware perspective, the Galaxy S24 Ultra is a gaming master thanks to a powerful processor, efficient heat dissipation system, high visibility display and long-lasting battery that powers you through your favorite mobile games and with advanced performance comes advanced gaming tools, like ray-tracing which brings shadows and reflections to life in gameplay graphics. If you are having less than ideal experiences with your gaming apps, you may want to reach out to the manufacturer of those apps to inquire if any improvements may be on the horizon. Without having any details available regarding what you may be experiencing with your phone calls and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your connectivity. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Otherwise, whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy S24 Ultra. For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone or tablet to its fullest extent throughout the day and night. Take a look at, "Galaxy AI features on Galaxy phones and tablets" to learn more about all the awesome features you have available and each unique functionality. From a hardware perspective, the Galaxy S24 Ultra is a gaming master thanks to a powerful processor, efficient heat dissipation system, high visibility display and long-lasting battery that powers you through your favorite mobile games and with advanced performance comes advanced gaming tools, like ray-tracing which brings shadows and reflections to life in gameplay graphics. If you are having less than ideal experiences with your gaming apps, you may want to reach out to the manufacturer of those apps to inquire if any improvements may be on the horizon. Without having any details available regarding what you may be experiencing with your phone calls and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your connectivity. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US