Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,801 Reviews)
Open Ratings Snapshot
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1 out of 5
1
No comfortable at all with the unblocked version
on September 13, 2024
Posted by: Samsung users
from Alaska
Expertise:Intermediate
Verified Purchase:Yes
Unblock version doesn't work with 5G, samsung users
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
5 out of 5
5
Response from Samsung USBy R&R Team, September 25, 2024
We appreciate you taking the time to share your thoughts on the Galaxy S24 Ultra. The Galaxy 5G devices provide advanced connectivity for effortless multitasking, high-definition video chatting, and seamless connections to your tablet, earbuds, and even your fridge and range. With the Galaxy S24 Ultra, finding answers is easier than ever with its new Live Translate and Circle to Search features, keeping the world at your fingertips with Google. We see that you reached out about concerns over not being able to connect to 5G. To enable 5G coverage on your phone, first go to the Settings app> tap connections> mobile networks> Turn on allow 5G service. Your device should now be configured to use for 5G networks. If you require any further assistance with this or anything else, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Screen is prone to smudges
on September 15, 2024
Posted by: Jose
from Virginia
Expertise:Expert
Verified Purchase:Yes
The screen in this phone is prone to smudges because of the coating it has. I've had it for less than 2 weeks and it has visible smudges from the coating.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 26, 2024
It's great to hear from you, Jose. Our customer's feedback is invaluable to us. We noticed that you reached out concerning the Galaxy S24 Ultra. The S24 Ultra is designed to meet the demands of today's tech-savvy users. With its new, sturdy titanium frame and the ultra-strong Gorilla Glass Victus 2 screen, the Galaxy S24 Ultra offers not only durability but also a sleek and modern design. The Galaxy S24 Ultra is built to keep up with your busy lifestyle. Whether you're a professional on the go or a multitasking enthusiast, this phone is up to the challenge. Its powerful processor and advanced features ensure that you can stay productive and connected throughout the day. We all use our phones, tablets, and smartwatches every day, and sometimes we may not realize exactly how often we're touching the display, especially when we're checking messages, browsing the internet, or using apps. Make sure you’re getting the best experience from your Galaxy device by keeping it clean and sanitary. Taking care of your device is simple, and we have the basic rundown provided in the link attached. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! - Kelvin
https://www.samsung.com/us/support/answer/ANS00086342/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Data transfer from previous phone.
on September 22, 2024
Posted by: Tej f
from Boston
Expertise:Expert
Verified Purchase:Yes
Data transfer from the previous phone is a hassle.
I would recommend this to a friend!
Features
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for sharing your feedback with us, Tej. We appreciate hearing from our customers and value your honest reviews. We noticed that you inquired about the Galaxy S24 Ultra. When getting a new phone or tablet, one inconvenience is having to manually transfer all your important data. Not to worry, Smart Switch makes it easy to transfer contacts, photos, messages, and other files. You can also create a backup for your old files using your Windows PC or Mac, and then transfer or sync your data to your new Galaxy phone or tablet. To use Smart Switch, you need to have a compatible device. Please refer to this guide to check if your devices meet the requirements. You can find detailed instructions on how to do this by following the link attached. If you have any further concerns or questions, feel free to reach out to us at Samsung Support, and we'll be more than happy to assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not waterproof
on October 3, 2024
Posted by: mo farh
Verified Purchase:Yes
Not waterproof It shuts down constantly This is just a lie
Features
1 out of 5
1
Performance
1 out of 5
1
Response from Samsung USBy R&R Team, October 3, 2024
Thank you for sharing your experience with us, Mo. We strive to provide our customers with the best possible experience with our devices and services. We noticed that you reached out about the Galaxy S24 Ultra. The S24 Ultra has an IP68 water resistance rating, which means it has been tested and can withstand submersion in up to 1.5 meters of freshwater for up to 30 minutes. After exposure to water, it's important to rinse off any residue and dry the device. However, it's not recommended for beach or pool use. Additionally, please be aware that the water and dust resistance of the S Pen is not permanent and may diminish over time due to normal wear and tear. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Please reach out to us at Samsung Support so that we can gather more information and look into what steps need to be taken to get this resolved. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S24ultra Impressive Hardware, But Software is down
on October 8, 2024
Posted by: Saikumar B
from Exton
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy S24 Ultra has received some criticism for issues such as Bixby's poor voice recognition, underwhelming battery life, occasional software bugs, a high price that feels unjustified by minimal upgrades, and limited customization in One UI. These drawbacks diminish its appeal as a flagship device.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, October 8, 2024
Thanks for sharing your honest feedback with us, Saikumar. We aim to provide our customers with the best experience possible with our devices and services. It looks like you reached out to share your thoughts on the Galaxy S24 Ultra. We're glad to see that you are impressed with the hardware on this phone. The Galaxy S24 Ultra is designed to deliver an exceptional user experience, and we're delighted that you've highlighted the impressive features of this device. In particular, the S24 is powered by the new Snapdragon 8 Gen 3 for Galaxy, which brings remarkable performance and efficiency to the device. With real-time graphics rendering featuring ray tracing for hyper-realistic shadows and reflections, the S24 Ultra offers an incredible visual experience that truly sets it apart. In addition, we've made significant enhancements to the cooling system of the S24 Ultra by nearly doubling the size of the Vapor Chamber. This improvement is aimed at optimizing heat dissipation, ensuring that the device delivers a smooth and seamless graphics experience even during intensive usage. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the link attached for additional options to help troubleshoot this. We've also added a link to help troubleshoot your battery if you are experiencing shortened battery life. If any of this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001306/#:~:text=Clear%20the%20data%20for%20Bixby%20system%20apps.&text=Tap%20Clear%20data%2C%20and%20then,perform%20a%20factory%20data%20reset. (Bixby)
Phone Battery:
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/apps/one-ui/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Too large for small hand
on December 14, 2024
Posted by: SunR
from WI
Expertise:Expert
Verified Purchase:Yes
It's rather large and unwieldy to hold comfortably in one hand.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 16, 2024
Hey there SunR, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We completely understand how important your phone is to you and wanting specific features and functionality every day. In the Samsung Galaxy S24 Series, there are three options of devices in a range of sizes and functionality. We have provided a link to the Samsung Support Team if you have any questions as you explore your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better!
on December 16, 2024
Posted by: Agee
Verified Purchase:Yes
Way better than that curved screen garbage they sold before!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 19, 2024
Hey Agee, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so pleased to hear you are enjoying the change to the display of your device. We would love to help you maximize your experience, and have provided a link to the full device manual to help you disover all of the amazing features of your new device. We have also provided a link to the Samsung Support Team. These experts can help you one on one if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's a fine well rounded phone.
on January 11, 2025
Posted by: Nick
from Parkersburg, wv
Expertise:Expert
Verified Purchase:Yes
As a long time Samsung user I will say there is nothing bad about this phone at all aside from the hot garbage that is one ui. As somebody who upgraded from the s21 ultra it is is fine, it is OK, it is perfectly serviceable if not a bit overpriced. The cameras are little better, the screen is a little better, the processer is unnoticeably better. It's all slightly better. So why did I give it four stars? Cause at the end of the day everything I said pretty much stands with all flagship phones. It's a galaxy phone, a jack of all trades, master of none really. Moore's law is reaching a wall as a result the advancements are slowing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 14, 2025
Hi Nick, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are pleased to hear you are overall happy with the usage of your new device. We have provided a link to the complete manual for your device to help you with the additional features that are causing frustration for you, and help you align your device to your preferences. We have also provided a linkto the Samsung Support Team to answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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