Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Nice features
on April 29, 2024
Posted by: Darbo55
[This review was collected as part of a promotion.] I had a s23 ultra and liked the zoom on camera better then this new s24ultra.
Value
4
Written by a customer while visiting Samsung US
Posted by: Zia S
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
Some people mentioned that the colors are a little washed out compared to s23. Although true you can fix this in the settings. Other than that the phone is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This is actually a downgrade
on October 2, 2024
Posted by: RickF
from Los angeles, California
Expertise:Expert
If this is the "Top" phone, why do you remove features away?
1.Live Messages got removed.
2.Hyperlapse video does not have super steady anymore.
3.Text messaging is not compatible with reactions.
1.Live Messages got removed.
2.Hyperlapse video does not have super steady anymore.
3.Text messaging is not compatible with reactions.
I regret getting this phone very much and I am not planning to comeback to Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, October 2, 2024
Thanks for reaching out to us, Rick. We appreciate your feedback on the Galaxy S24 Ultra and are here to assist you. Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize, or erase objects. Live Translate lets you communicate in other languages over the phone. To address the concern you raised about the camera feature, please ensure that the "Super steady" option is enabled in the camera settings while using the Hyperlapse camera. You can do this by tapping the settings icon, selecting "Settings to keep," and then enabling "Super steady." Regarding the messaging issue, we suggest trying an alternative messaging app such as Google Messages if you wish to use reactions with your text messages. If you have any further concerns or questions, please don't hesitate to contact Samsung Support and we'll be more than happy to help. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is all around great. Great camera.
on February 26, 2024
Posted by: Nogg21
[This review was collected as part of a promotion.] I use my phone for everything but gaming. Streaming TV app and movies. Apps and even work documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy s24
on February 26, 2024
Posted by: Robertpancho
[This review was collected as part of a promotion.] Very poor quality in the image I am very dissatisfied with the phone is one of the most bad models that have been taken out.
Value
2
Response from Samsung USBy Social Commerce, February 28, 2024
Good day Robertpancho,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details regarding what you may be currently experiencing with your camera and/or video quality on your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like further assistance in troubleshooting your Galaxy S24 Ultra. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details regarding what you may be currently experiencing with your camera and/or video quality on your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support if you would like further assistance in troubleshooting your Galaxy S24 Ultra. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on February 26, 2024
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love this phone, it takes beautiful pictures, it is easy to use, I love the AI, it's fun & I love the colors. It's the best phone out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Soo Far its not Edge which i like & Camera is best
on March 12, 2024
Posted by: AzeekSamsung
[This review was collected as part of a promotion.] I iike that flat Screen & Camera also Movies watching clear Out Class Screen Resolution loving very Great & Easy to Use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Storage: it sucks can't use a external micro SD
on March 14, 2024
Posted by: Darker
[This review was collected as part of a promotion.] Used to be good before you could expand your storage, with a micro SD card now need to be paying for storage its one of the features use to made samsung as the best device, it's all about money now.
Also the audio sometimes it get bugged after a call, and won't work properly have to restart the phone.
Also the audio sometimes it get bugged after a call, and won't work properly have to restart the phone.
Value
4
Written by a customer while visiting Samsung US