Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anonymous
from PA
Expertise:Intermediate
Verified Purchase:Yes
I'm having complications with the phone and it's less than 30 days old
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy R&R Team, October 1, 2024
It's great to hear from you, Patricia. We aim to provide our customers with the best experience possible with our products and services. It looks like you reached out to share your experience with the Galaxy S24 Ultra. The S24 comes with a plethora of improvements and features. With our most impressive zoom yet. Get 2x, 3x, 5x, and even 10x close-ups with optical or optical-quality zoom. The new Tele OIS is wider than before, for stabilized shots with less blur. With Generative Edit, AI editing capabilities help you get the exact photo you want, relocating objects and intelligently filling in empty spaces. We see that you reached out with concerns about complications with your device. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please reach out to us at Samsung Support so that we can gather some additional information to better assist you. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Sidra
from New York
Expertise:Expert
Verified Purchase:Yes
Charging port stop working properly within a week.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 2, 2024
Hey Sidra! Thank you for reaching out to us. Our aim is to offer you the best products and services in the industry. We noticed that you contacted us regarding your experience with the Galaxy S24 Ultra and we're sorry to hear that your charging port has stopped working. Please remember that Samsung products come with a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, you have the option to acquire Samsung Care+ for eligible devices, which provides extended protection and support. Please get in touch with Samsung Support so that we can gather more details and take the necessary steps to resolve this matter. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: JJ 2024
Verified Purchase:Yes
Not even a week old and it freezes. Click on the apps and nothing happens.
Response from Samsung USBy R&R Team, October 11, 2024
We appreciate you taking the time to share your feedback on the Galaxy S24 Ultra, JJ. Your feedback is invaluable to us. The S24 Ultra is equipped with the new Snapdragon 8 Gen 3 for Galaxy. Graphics render in real-time with ray tracing for hyper-realistic shadows and reflections. We've nearly doubled the size of the Vapor Chamber to improve heat dissipation for a smooth graphics experience. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this can probably be fixed without having to send it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the link provided below for detailed instructions on how to troubleshoot this. If this persists, please reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
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Written by a customer while visiting Samsung US
Customer Rating
5
Exquisite
on November 26, 2024
Posted by: Polycarp Ghost
from UGANDA
Expertise:Beginner
Am broke but l can't die without buying this phone. LOVE YOU SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Francesco
from Miami
Expertise:Expert
Verified Purchase:Yes
Beautiful smartphone, little heavy but powerful, makes great pictures and it's perfect for work
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 18, 2024
Hey Francesco, thank you for your feedback on your Samsung Galaxy S24 Ultra. We absolutely love hearing that you are finding your new device to be powerful, beautiful, and so amazing for your daily tasks. We have provided a link to the Samsung Support Team of offer one on one assistance if you ever have questions about your Samsung products, and appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anon
Expertise:Intermediate
Verified Purchase:Yes
No headphone jack or micro sd slot, : ( The new phone is a major disappointment. The quality difference is still amazing from my old phone s10+ but they removed two features I loved. Headphone jack and micro sd card slot. Samsung advertises this as premium but these are 2 premium fratures that was excluded in their lineup. Other phones still have headphone jack and headphone jack is literally all people want in new phones along with the good specs. They put in a stupid stylus instead of premium goated headphone jack. Im not buying dumb latency bluetooth earbuds or headphones. I like to be wired. I also want micro sd card back. The new phone is still good with less bezels.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 23, 2024
Hello Anon, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We completely understand how important specific features of your device are to you for your every day usage. If you are wanting to use wired headphones rather than Bluetooth, you absolutely can with the addition of a USB-C to headphone jack adapter plugged in to your charging port. If you require additional storage for your device, rather than using a micro SD card, you can use cloud based digital storage expansion options to make keeping and transferring your data as easy as possible. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with these features. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Loving my new s24 ultra
on April 15, 2024
Posted by: Kryange1
[This review was collected as part of a promotion.] So let me start by saying I did have the s23 ultra first and only for a short time. Yes, the 24 ultra isn't that much of an upgrade from the s23... but my s23 would not update for over a years worth of updates, so for me it is a big upgrade. I love the new galaxy ai camera features and how clear my photos are. Only thing that would make me love this phone more is if it adopted the "best shot" feature from Google.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Unparalleled Performance and Innovation
on April 16, 2024
Posted by: Kenneth
[This review was collected as part of a promotion.] The Galaxy S24 Ultra sets a new standard for smartphone excellence. Its cutting-edge features, including a stunning display, powerful performance, and advanced camera system, redefine what users can expect from a flagship device. The combination of sleek design and top-tier hardware makes it a standout choice for tech enthusiasts and everyday users alike. From its lightning-fast processing speeds to its exceptional photography capabilities, the Galaxy S24 Ultra delivers an unparalleled user experience that's sure to impress. If you're looking for the best of the best in the world of smartphones, look no further than the Galaxy S24 Ultra.
Value
5
Written by a customer while visiting Samsung US