Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,805 Reviews)
Rating breakdown 16,805 reviews
5 Stars
14,536
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Samsung24 Ultra
on June 30, 2025
Posted by: Buby2425
[This review was collected as part of a promotion.] The Galaxy AI is amazing. Outstanding graphics. The speed is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power house in your hand
on June 30, 2025
Posted by: CatLover5002829
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra in Violet is an absolute stunner, the subtle iridescent violet finish is just gorgeous and makes it stand out from other phones, plus the matte back keeps fingerprints away which is awesome and the titanium frame feels super premium and durable. The display is pure perfection, so bright and smooth with 120Hz, and using it outdoors is a breeze thanks to Vision Booster, and the S Pen is even better, really responsive for notes and edits and even the Air Gestures are surprisingly useful. The camera system is a huge highlight, especially that 5x optical zoom which gets incredible detail, and the AI enhancements subtly improve photos without overdoing it, low-light photos are fantastic, and video is super stable and high-res. Performance is blazing fast with the Snapdragon 8 Gen 3 for Galaxy, handling anything you throw at it, and the battery life easily lasts a whole day, sometimes two, plus you get seven years of updates with One UI 6.1. Overall, it's a top-tier Android phone that looks amazing and performs even better, a really compelling choice for anyone wanting the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I could possibly need and more!
on June 30, 2025
Posted by: Dr4goons
[This review was collected as part of a promotion.] The galaxy AI helps me when im on the road or at work. I couldnt ask for a better phone. It does everything i need it to and so much more. From bixby to calling people without even touching the device. I use the stylus to take pictures from afar and write notes. Its a great phone. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Epic camera, blazing speed, AI smarts—pure power.
on June 30, 2025
Posted by: CEREALWITNOMILK
[This review was collected as part of a promotion.] Samsung's Galaxy AI isn't just a flashy name—it’s quietly becoming the MVP in daily life. Whether you're navigating busy mornings, keeping your finances on track, or managing relationships, its features are surprisingly useful in ways you might not expect. Galaxy AI isn’t about reinventing your life—it’s about enhancing the small, routine parts that make up your day. Like a reliable friend who doesn’t talk much, but always shows up with just the right tools. And for someone like you, who values thoughtful communication and practical solutions, that quiet power might be its best feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid performance
on June 30, 2025
Posted by: NandeoTifur
[This review was collected as part of a promotion.] The S24 ultra has been a huge performance boost in switching from the S8 Active series. The enhanced security and ui functionalities ingrained in the OS have helped streamline my daily activities. With android customization, I have further enhanced my ability to stay productive with 3rd party apps from the store.
The storage capacity being capped at 1tb is a bit frustrating as external SD card support is no longer an option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photo and camera
on June 30, 2025
Posted by: Exsailor
[This review was collected as part of a promotion.] Fantastic phone with a superior camera. The Galaxy AI features make finding things so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed honestly.
on June 30, 2025
Posted by: JohnBigEasy1
[This review was collected as part of a promotion.] Upgraded from the s23 plus, Have to say this s24 ultra has been disappointing. Very buggy, Connects to random apps while screen is off. No significant difference from s23 plus other than s pen. Camera isn't as good as they say either! Won't get another "Ultra"
Value
2
Response from Samsung USBy R&R Team, July 7, 2025
Hey there JohnBigEasy1, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how important your device is to you every day, and we would love to help you maximize your experience and resolve any frustrations you are experiencing. We have provided links to a few articles to help you with the camera quality of your device. Without knowing the details of the buggy nature you mention experiencing, we have provided a link to the Samsung Support Team. They can work with you directly to determine the source of your frustration and work towards a resolution with you directly. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2025
Posted by: AnointedSword
[This review was collected as part of a promotion.] Great phone that helps get the work done. Could use more battery life and update the wireless charging speed.
Value
5
Written by a customer while visiting Samsung US