Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Not impressed at all
on March 20, 2024
Posted by: Robbin
from Hutchinson , ks
Expertise:Intermediate
I have had my galaxy 24 ultra for 6 weeks. I'm not impressed at all for the price .wish I would have stayed with my note 20 ultra.it was paid for! I hate that it doesn't have a memory card slot. I waited too long it I would have returned it
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
2
Response from Samsung USBy Social Commerce, March 21, 2024
Howdy Robbin,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. The Galaxy S24 Ultra is offered in 265GB, 512GB, and 1TB with 12GB RAM. If you find yourself in need of additional storage for your content, you have cloud-based storage options like Samsung Cloud, Microsoft OneDrive, and Google Drive available to keep all of your precious memories safe. We also offer many devices that have the option available of expandable storage if you're interested in taking a look at our Galaxy A Series. I have provided a few helpful links to resources below for your review. Feel free to take a look at those when you have some free time. If you have any questions for us or if you would like any further assistance, reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra
https://www.samsung.com/us/mobile/phones/galaxy-a/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. The Galaxy S24 Ultra is offered in 265GB, 512GB, and 1TB with 12GB RAM. If you find yourself in need of additional storage for your content, you have cloud-based storage options like Samsung Cloud, Microsoft OneDrive, and Google Drive available to keep all of your precious memories safe. We also offer many devices that have the option available of expandable storage if you're interested in taking a look at our Galaxy A Series. I have provided a few helpful links to resources below for your review. Feel free to take a look at those when you have some free time. If you have any questions for us or if you would like any further assistance, reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra
https://www.samsung.com/us/mobile/phones/galaxy-a/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 11, 2024
Posted by: Agregg
from CRESTVIEW FL
Expertise:Expert
Terrible phone. Upgraded from my S21 and wish I could go back. My service at my home is terrible, S21 never had a service issue at home. The notification are driving me crazy, why did the notifications change?? Why can't I have default app notifications instead they are all the same!! My ring, FB, Xbox etc all the same notification as messages. I shouldnt have to change them all and when I do go to I only get to pick from the standard notifications and not the actual tone of the apps.. Wish I could get my old phone back, the S24 Ultra is terrible!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 15, 2024
Hey Agregg,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. If you're having experiencing issues with your mobile network connection, check out "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. If you're experiencing issues with your Wi-Fi connection, take a look at "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing. These resources have been linked below for your easy access. I have also linked your device manual below for your convenience. If you have any questions for us after reviewing these resources or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. If you're having experiencing issues with your mobile network connection, check out "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. If you're experiencing issues with your Wi-Fi connection, take a look at "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing. These resources have been linked below for your easy access. I have also linked your device manual below for your convenience. If you have any questions for us after reviewing these resources or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Issues either audio so far, chirping sound
on April 23, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] Issues either audio so far, chirping sound when accessing camera apps.
Value
2
Response from Samsung USBy Social Commerce, April 23, 2024
Greetings Sunshine,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you're currently experiencing with your new Galaxy S24 Ultra, however, we need more information and without being able to ask you any follow up questions to clarify what you have shared with us, we suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you're currently experiencing with your new Galaxy S24 Ultra, however, we need more information and without being able to ask you any follow up questions to clarify what you have shared with us, we suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Not an upgrade over s23
on March 12, 2024
Posted by: StoS123
[This review was collected as part of a promotion.] S24 Ultra not better than S23 Ultra. Screen is worse than the S23. The S23 Ultra has a clearer screen than the S24 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone also coz its just the right size
on June 16, 2024
Posted by: Junior
from Houston,Texas
Expertise:Intermediate
Verified Purchase:Yes
I enjoy the unit. It's very nice with awesome features. I never used much the camera of a phone but this one it really makes me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device with stunning features
on April 23, 2024
Posted by: GQJAKE
[This review was collected as part of a promotion.] I have always been a fan of the Ultra editions all the way back to the Note series for business productivity, and this phone continues that excellence in spades. Snappy performance on all my business applications and the new S pen features are outstanding. Obviously it takes even better pictures than the previous generation and I am blown away by them. Still exploring the Galaxy AI functionality, but have been impressed with the translation capabilities so far as I travel internationally a lot. Great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No real big changes it's still S23 ultra
on February 26, 2024
Posted by: heathermyralynn
[This review was collected as part of a promotion.] Watching movies playing games making calls I just love samsung phones
Value
2
Response from Samsung USBy Social Commerce, February 27, 2024
Hello Heathermyralynn,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. The Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Those are just a few of the differences between the Galaxy S24 Ultra and its predecessor. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. From the titanium frame hardware to the AI-packed software, the Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. The Galaxy S24 Ultra has a Quad Tele camera system that can capture clearer, higher resolution zoomed-in photos than the Galaxy S23 Ultra. The 50MP Camera now comes with 5x optical zoom. Even at 5x zoom, you can see the vivid effects of Nightography in low light. The new ProVisual engine supports overall photography experience such as high resolution, Super HDR, AI Zoom, Nightography and Generative Edit. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives the Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. Plus, with Corning Gorilla Armor, the screen is less reflective than Galaxy S23 Ultra. Those are just a few of the differences between the Galaxy S24 Ultra and its predecessor. Let us know if you would like any further assistance by reaching out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
AI Feature
on March 1, 2024
Posted by: Jeffla
[This review was collected as part of a promotion.] Just for daily usage. Loved a AI feature for phone conversation instantly translate conversation phone call
Value
5
Written by a customer while visiting Samsung US