Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,801 Reviews)
Open Ratings Snapshot
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
pretty good
on September 23, 2024
Posted by: joey
from Washington state
Expertise:Intermediate
Verified Purchase:Yes
Great phone, but still lags out bad sometimes with google maps. Idk if its the phone, or if google maps is just bad. but camera is fantastic for photos and videos. pen is useful for taking quick notes, and battery life is pretty good, though I did think it would be a little bit better. overall for the price I got it, worth it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Overpriced and overrated
on September 30, 2024
Posted by: Gulshan
from MN
Expertise:Intermediate
Verified Purchase:Yes
Don't like the front camera at all. Appears to be a downgrade. Sit this one out.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, October 1, 2024
Hello Gulshan. It's great to hear from you and get your honest feedback. We see that you reached out concerning the Galaxy S24 Ultra. We aim to provide our customers with the best experience possible with our products. The latest Samsung smartphones, such as the Galaxy S24 Ultra, are equipped with professional-grade cameras, exceptional camera modes, and cutting-edge editing software. With these features, your photos will not only look good, but sensational. Whether you want to capture unexpected moments of joy, build your brand, or immerse your viewers in the heart of the action, you'll be snapping like a pro in no time. The Galaxy S24 Ultra is loaded with multiple camera modes, intelligent features, and epic editing tools to ensure you create the best images possible. It's highly intuitive, making it suitable for expert photographers and beginners alike, guaranteeing that your photos will look polished and professional. Check out the link attached for tips on taking good photographs. If you have any further concerns or inquiries, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not Worth the "Upgrade"
on November 11, 2024
Posted by: Brandan S
from Washington
Expertise:Expert
Verified Purchase:Yes
Bring back the note series. This is a major downgrade from the Note 20 Ultra. By far the worst Samsung device I've ever purchased.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, November 11, 2024
Thanks for sharing your feedback on the Galaxy S24 Ultra, Brandan. The Galaxy S24 Ultra offers a modern take on the Note series, enhanced with the latest Galaxy AI features. With Live Translate, you can easily communicate across language barriers, and Nightography Zoom helps you capture clearer images in low-light conditions. Plus, the Circle to Search feature through Google makes searching more intuitive than ever. The camera system on the S24 Ultra has received a remarkable upgrade, featuring a 200MP main lens (an improvement from the 12MP found in the Note20), along with 4x optical zoom (versus 1x) and a boosted Space Zoom that can magnify images up to 100x (compared to 30x before). You'll also find a spacious 6.8-inch display and an integrated S Pen for jotting down notes. We really appreciate you taking the time to share your thoughts with us. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst vividness
on November 13, 2024
Posted by: Anonymous
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Bad Display. lost vividness which is why i always loved samsung.Boring to use.
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 14, 2024
It's wonderful to hear from you, and we truly appreciate receiving insightful feedback from our customers! We noticed you reached out to share your thoughts on the Galaxy S24 Ultra. For your reference, the main display features a resolution of 3120 x 1440 (Quad HD+), with a size of 172.5 mm (6.8" full rectangle) or 172.2 mm (6.8" with rounded corners). It utilizes Dynamic AMOLED 2X technology and offers a color depth of 16 million colors. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. We recommend that you check the color settings on your phone by going to Settings, tapping on Display, and selecting Screen mode. You can choose between Vivid or Natural. If you opt for Vivid, there's an option to adjust the slider to make the display appear cooler or warmer. You can also access Advanced Settings to fine-tune the screen's color manually. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
ARTIFICIAL IDIOCRACY!
on November 15, 2024
Posted by: Brad
from Texas
Expertise:Intermediate
I purchased a s24 ultra to replace my s22 ultra. There is no noticeable benefits in any way. The AI is ARTIFICIAL IDIOCRACY! I miss my Google assistant seeing as GEMINI doesn't even understand it's own settings. All of the AI Features are a gimmick and absolute junk. Don't waste your money on a phone with less processing power and less Features. The s22 ultra was better in multiple ways and a workhorse compared to this over hyped piece of junk! Still works good as a phone though so that's what kept it from 1 star.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for your feedback on the Galaxy S24 Ultra, Brad. This device features advanced AI-powered capabilities to enhance your experience, though we recognize that preferences can differ when moving between models. The S24 Ultra's 200MP wide-angle and 50MP telephoto cameras enable you to capture high-resolution images in both bright and low-light conditions, with adaptive pixel sensors and improved tetra squared pixel binning technology enhancing brightness and detail. If you're facing any challenges with specific features, please don't hesitate to contact us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Oh my what big battery life you have
on January 6, 2025
Posted by: Itsnick
from California
Expertise:Intermediate
Verified Purchase:Yes
Love the large screen and the battery life. Phone is heavy, and I cannot get used to it but still happy about upgrading
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Hey there Itsnick, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how pleased you are with the enhanced features and battery life of your new device. We understand that new devices can come with an adjustment period for the feel and weight in your hand or other means of carrying, and the overall usage. We hope you have found the opportunity to explore the enhanced features of Galaxy AI. We hope you'll reach out to us again any time with questions or additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone On Earth
on January 10, 2025
Posted by: Anonymous
from University Place, WA
Expertise:Intermediate
Verified Purchase:Yes
The World's best phone for sure! This phone can almost cook dinner for me!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your time, money on Galaxy S24 Ultra.
on March 31, 2024
Posted by: Anonymous
from Virginia
Expertise:Expert
I got this phone less than a month ago and already
Screen went dark. No liquid damage no cracks no
Damage at all. Brand new phone screen went dark
On me. Now i have to take it to shop to fix. Galaxy S24 Ultra does not worth a penny. Please don’t buy this. I regret spending time or money. God know how much more am I going to spend this phone. I regret not listening to my wife.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, April 2, 2024
Hey Ahmad,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs if you prefer to make an appointment with them. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Take a look at, "Blank or black display on a Samsung phone or tablet" when you have some free time to help resolve what you may be experiencing with your device. If you would like further assistance afterwards or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra

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Written by a customer while visiting Samsung US
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