Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Best phone I've ever owned
on April 17, 2024
Posted by: MrDevo
[This review was collected as part of a promotion.] If you want a phone that can do it all, and then some, this is the one! As much as it is capable of, it's also very simplistic. I would recommend this phone to anyone who is in the market, regardless of what you're using it for. And the camera is incredible! Best zoom clarity and the AI takes it over the top. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's greatt
on April 20, 2024
Posted by: Benlovesgaming
[This review was collected as part of a promotion.] I love it so much. I like the sleek design and the size. It's super fast too and good storage. The only thing I don't like is that it doesn't come I'm the color I want. And the galaxy ain't is a bit buggy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 20, 2024
Posted by: Moviie
[This review was collected as part of a promotion.] Greatest phone ever ,the phone feature with like display, gaming and more important camara way different from the s23 ultra .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 ultra
on April 22, 2024
Posted by: TKGalaxyUltra
[This review was collected as part of a promotion.] My S24 ultra is a fantastic photo. I love how fast it is comparing to my previous phone S23 ultra. The display is very clear, vivid and bright. I have never been able to see my phone screen under the sunlight until I got the S24 ultra. The camera takes a wonderful pictures. I love the modes and routines option and the circle to search option is out of this world. The battery life is excellent even with the battery protection on to maximum setting. I use my phone a lot and the battery lasts all day long. I really love this phone and I highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing upgrade from s22 ultra
on April 25, 2024
Posted by: Genrral3dots
[This review was collected as part of a promotion.] I initially got this phone for all the AI features but gotta say what made me wanna keep it was how smooth it was. It is much more snappy than my s22 ultra, the battery lasts 2 days rather than barely a day for s22. The screen is much nicer and the anti glare coating really makes a difference to not only looking at the screen when outside but also when indoors. It brings more details.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too much bloatware
on May 7, 2024
Posted by: Sentential
[This review was collected as part of a promotion.] Seems like a good phone but there are lots of apps that can't be disabled or un-installed. Phone also doesn't seem to know what it wants to be as it is 50/50 split between google and microsoft.
Currently removed as many google services as possible and trying to convert it into a semi windows phone since I don't need android auto. Still wish I could remove completely the bloatware
Value
3
Response from Samsung USBy Social Commerce, May 8, 2024
Good day Sentential,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is junk, not worth the hype.
on May 18, 2024
Posted by: MrB52
Expertise:Intermediate
Camera has great zoom, but the resolution is junk, no matter what the settings. I have older phones that take way better photos
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 20, 2024
Hi MrB52,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your directness as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: 3rn3
from Miami Lakes, FL
Expertise:Expert
Verified Purchase:Yes
it's a solid, extremely good quality phone. Photos are amazing, all my friends and family think I'm the designated photographer haha it have room for improvement here and there, just a few details but is a great camera. It feels fast and responsive... I don't feel the difference from mi s23 ultra but I think with the trade-in it was a good deal and I switch every year. Smart switch app is good but sometimes it misses some important configurations but nothing big, u can notice they're still improving the app and is not like previous years. Overall is a 9 out of 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US