Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,804 Reviews)
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product is of the highest quality, the best o
on March 12, 2025
Posted by: Catrachito
[This review was collected as part of a promotion.] This product is high-end, has a large storage capacity and a camera that captures even the smallest details, its quality is unmatched, I love this product because it is very functional, I can take professional photos and record high-quality videos, I no longer worry about storage or coverage, it works for me everywhere. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great, 10/10
on March 12, 2025
Posted by: Androidboy15
[This review was collected as part of a promotion.] I love everything about this phone but one thing that I would love to see in the future is the classic emojis back. I'm not very happy with the current ones because they look like iOS
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hello Androidboy15, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear that you are so pleased with your new phone and enjoying exploring the features of Galaxy AI with your new device. We have provided a link to the Samsung Support Team to help answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Ultra
on March 12, 2025
Posted by: DatGuy
[This review was collected as part of a promotion.] This phone is by far one of the best phones I've ever had. It runs so smoothly and the battery life is amazing. I also love the camera features. Being able to truly edit and correct photos is a great feature and the gaming apps run perfectly on the phone. Overall this is a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra! A pristine product!
on March 12, 2025
Posted by: Shameless
[This review was collected as part of a promotion.] With my s twenty four ultra, I feel unlimited to the things I could do. I use my phone for work and personal purposes without any issues. It's such a flawless device that I can't imagine myself trying any other style phone. I've been in love since the Note 5 and to this day they have not disappointed me! I recommend the S24 Ultra from my personal experience. You won't regret becoming apart of the Samsung Galaxy Family!
Value
5
Written by a customer while visiting Samsung US
Posted by: Steve P
from Phoenix,AZ
Expertise:Intermediate
Verified Purchase:Yes
I was having problems with my Z fold 4 first the hinge then the replacement kept shutting off. This S24 Ultra has been fantastic so far I did put a screen protector and case on it. Although I am patiently waiting to see if Samsung delivers on their updates in a timely matter
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ay ell
Expertise:Expert
Verified Purchase:Yes
Incremental upgrade from the s23 ultra but a downgrade with the loss of the 10x optical camera. Otherwise pretty much the same thing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
more features to help me than I thought
on March 12, 2025
Posted by: likeS24
[This review was collected as part of a promotion.] My S24 Ultra is smarter than me I'm still learning all it can do
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled to hear how pleased you are with your device, and we understand that the amazing features will take time to learn and integrate in to your usage. We have provided links to the full device manual and the Samsung Support Team to aid your exploration and answer any questions that may arise. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
2
Software issues with camera
on March 12, 2025
Posted by: DPS9876
[This review was collected as part of a promotion.] I wonder what "seamless actions across apps" means? Not sure if I have that in my 24 Ultra.
Anyway, generally this phone is pretty good. Runs everything well, some of the AI tools are neat, some are neat and useful, some not useful at all. It functions well in almost every category...
However, I've had software issues with the camera where they release an update and my 1x camera goes white and becomes useless. Then they finally released another update and it worked fine for a couple months. Then another software update and bam, my 1x camera is solid white again and useless. I can't use mobile deposit on my bank app because I can't choose another camera. That's the entire reason for my 2 stars. It's been broken since November 2024, nearly six months, about half the time I've even owned the phone.
Anyway, generally this phone is pretty good. Runs everything well, some of the AI tools are neat, some are neat and useful, some not useful at all. It functions well in almost every category...
However, I've had software issues with the camera where they release an update and my 1x camera goes white and becomes useless. Then they finally released another update and it worked fine for a couple months. Then another software update and bam, my 1x camera is solid white again and useless. I can't use mobile deposit on my bank app because I can't choose another camera. That's the entire reason for my 2 stars. It's been broken since November 2024, nearly six months, about half the time I've even owned the phone.
Value
2
Response from Samsung USBy R&R Team, March 13, 2025
Hello DPS9876, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know how exciting enhanced features of Galaxy AI are to you such as "seamless actions across apps". This feature will become available with the One UI7 upgrade to your device. We have provided a linkt o the Samsung Support Team to help you troubleshoot the matter with the camera on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US