Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,804 Reviews)
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great Product
on February 25, 2025
Posted by: RedBigDog
[This review was collected as part of a promotion.] Great camera lenses, you can get amazing photos.
I enjoy playing my games, watching my shows.
I enjoy playing my games, watching my shows.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S24 Ultra is exactly what I need!
on February 25, 2025
Posted by: Seniorveteran
[This review was collected as part of a promotion.] I owned Samsung phones for over 10 years and have not had a problem. The S24 Ultra has made using my phone more convenient and comfortable because of the ease to use. As an older male, this phone makes me feel like I'm in touch with today's society.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you Need in the palm of your hand
on February 25, 2025
Posted by: Esmersss
[This review was collected as part of a promotion.] I love that this phone helps me keep everything organized and that there's so many cool features that help me keep my life in order! The features are incredible and I dont feel limited to what I can do. I would like it they had more security features because there's so many hackers now and I would like to know that my Personal and Work data is safe and won't ever be in the wrong hands! But besides that I love this phone, this camera makes sitting in the nosebleeds worth it too because I can just zoom in an it would be like if I was in the front row! I have the 24 Ultra, The SmartWatch and my Galaxy Buds2 !! I love that they are all in sync and I can customize everything to what I personally need instead of some standard/basic stuff!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic device
on February 25, 2025
Posted by: S24UVic
[This review was collected as part of a promotion.] Powerful device. Very fast and just great phone in general
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall it is a great phone
on February 25, 2025
Posted by: Tartufo
[This review was collected as part of a promotion.] This phone offers many ways to do your life easier, from be on top of your daily tasks, to projects and work related everyday chores.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
long lasting battery and graphics
on February 25, 2025
Posted by: Nisse95
[This review was collected as part of a promotion.] I constantly play alot of video games on my phone ams it doesn't over heat and the graphics are very smooth. Battery lasts all day while playing. The camera quality is phenomenal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Work in PROGRESS
on February 25, 2025
Posted by: Dee2wavy
[This review was collected as part of a promotion.] I love how bug the phone is how nice it is to run games but when it comes to loading apps or touch sensitivity and even with facial recognition and fingerprint activity its very slow amd sometimes doesnt work to the point where i have to turn the phone off and other then that its cool
Value
3
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Dee2wavy, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are pleased with the size and overall functionality of your device of your gaming. We would love to help you resolve the frustrations you mention experiencing, and have provided links to troubleshooting guides to assist you at your convenience. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone Performance
on February 25, 2025
Posted by: 2hott2stop
[This review was collected as part of a promotion.] I've had my phone for almost 2 years. I've never had a problem it's performance. My phone has been able to work in all areas. There has been no lagging with app or web surfing. I know there are software updates frequently, but I'm pleased with Samsung updating my system with the latest features.
Value
5
Written by a customer while visiting Samsung US