Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,804 Reviews)
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The Best Ultra to date
on February 18, 2025
Posted by: Artbyhustle
[This review was collected as part of a promotion.] I've been with Samsung since the Samsung Intercept, then moved to the S3 then the S5 which was my favorite, then the S8, and the S9 was my last S series phone then I switched to the Note 9 and I loved everything about it, especially the S Pen. Then I moved to the S20+ which was definitelya refreshingnew look and feel, S21 Ultra which was an even more drastic change. Then the S Pen came back with the S22 Ultra and that phone was dang near perfect but I was not a fan of the curved screens as they were hard to find screen protectors for and the S Pen always slid off the sides. I skipped the S23 since I didn't see any real differences. Now the S24 Ultra was perfection at its finest. Everything the previous two Ultras were plus more. FLAT SCREENS!!! I love this phone so much, I love the boxy candy bar body of it, the UI has DRASTICALLY improved over the years dating all the way back to Touchwiz years. Samsung really has that "Mamba Mentality" which is to constantly improving ones self. The improvements made over the years have definitely been great. The only thing I wished was possible would be to keep the S Pen and have magsafe charging in the phone without a case. The Samsung ecosystem is definitely worth it. The connectivity across all Samsung products makes things simpler. All in all its a 10 out of 10 and is currently my favorite phone now over the S5. Thank you for your time.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike V
from Bronx, NY
Expertise:Intermediate
Verified Purchase:Yes
I purchased the S24 Ultra as an upgrade from the S23 Ultra. Operation and features are pretty much the same with some added features on the S24 Ultra. The biggest improvement is the increased battery life. I traded in my old phone with Samsung to get the trade in credit. The trade in process is easy and I received a response with in one week of my old phone being received. I also like the idea of having an unlocked phone and not being confined to a specific carrier. Also the phone does not have any bloatware on it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's great
on February 18, 2025
Posted by: Thotho34
[This review was collected as part of a promotion.] I use it for everything. It's like a laptop video game and photo shoot all in one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen and very responsive
on February 18, 2025
Posted by: Gloomy
[This review was collected as part of a promotion.] My favorite part of this phone is the speed and the glare protection. I'm around and moving a lot so the screen is a lifesaver. It works well with all my devices and has been extremely easy on my eyes when reading and browsing.
I love the AI feaures, they've made my life a lot easier and I can't see myself going back now that they are a part of my routine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Flagship Experience
on February 18, 2025
Posted by: H3m4nth
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is an absolute powerhouse, setting a new benchmark for premium smartphones. Samsung has refined every aspect, making this device a must-have for tech enthusiasts, creatives, and professionals alike.
Seamless Performance & AI-Powered Features
With the latest Snapdragon 8 Gen 3 processor, the S24 Ultra delivers lightning-fast speeds, handling everything from gaming to multitasking with zero lag. The seamless actions across apps truly shine, making switching between tasks smoother than ever. The Now Brief feature keeps me updated with personalized AI-driven insights right on my home screen, ensuring I never miss a beat.
A Camera That Redefines Photography
The 200MP primary camera and periscope zoom lens make this device a photography powerhouse. Whether capturing ultra-detailed landscapes or zooming in on distant subjects, every shot looks professional. Night mode is significantly improved, making low-light photos crisp and vibrant.
Crystal-Clear Display & Premium Design
The 6.8” QHD+ Dynamic AMOLED 2X display is stunning, with a 120Hz refresh rate that makes scrolling buttery smooth. The titanium frame not only enhances durability but also gives it a sleek, premium feel.
S-Pen & Productivity Boost
For note-taking, sketching, and editing, the built-in S-Pen is a game-changer. Combined with Samsung Notes and AI-driven handwriting recognition, productivity reaches new heights.
Audio Perfection with Audio Eraser
One of the most underrated but impressi
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone I've ever owned!
on February 18, 2025
Posted by: Maheerio
[This review was collected as part of a promotion.] This is without a doubt, the best phone that I have ever owned. I have had every Galaxy Note since the Note 2 (except for Note 4 and 7), but this phone really trumps all the other phones I've ever owned. The cameras are amazing, the battery is top notch for me even after a year, the phone lasts all day, I get over 8 hours of screen on time, and I'm just in love with the overall look and feel of this device. Samsung did an amazing job with this phone. There are so many features that I don't even use but I am so happy that they are available and ready whenever I need them. The S-Pen is still unmatched by any other phone today in terms of its capabilities and what it does. It is just so unique. Thank you, Samsung, for making such an amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
They downgraded it when s25 series came out.
on February 18, 2025
Posted by: Lespzzli
[This review was collected as part of a promotion.] I had a really good experience until the galaxy 25 series came out. Camera performance feels downgraded as I took pictures of the same place and compared them to last year pictures and the recent ones are really bad compared the ones I took last year with the same exact phone. Battery started to die pretty quick. AI features were downgraded too as I was able to do so much more and now it feels like I Need the newest phone to do exactly what I was able to do a couple of months ago.
Value
2
Response from Samsung USBy R&R Team, February 19, 2025
Hello Lespzzli, we appreciate your feedback on your Samsung Galaxy S24 Ultra. Our goal is for all of our customers to have the best possible usage of their chosen device, and love using it for a range of tasks every day. We have provided links to a few articles below to help you with the battery life and camera of your device. We have also provided a link directly to the Samsung Support Team. You can reach these experts through chat to resolve the matters with Galaxy AI and any additional features you feel have been changed. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
What you are missing...
on February 18, 2025
Posted by: Afrojylliac
[This review was collected as part of a promotion.] From an S22 to S24Ultra has been a life changer. No longer need a laptop, a streaming device, a camera/camcorder using the Ultra24 has provided seamless actions across apps, handsfree access with connectivity to your SmartThings including earbuds, Samsung Watch & Smartags. The processing power and multitasking capabilitues keeps up easily & fast with a self-proclaimed impatient ADHD brain to keep up with the usual family, school, medical and life needs and provides tools for business management. This brand has continued to improve over time & comprehensive to beginning phone users.
Value
5
Written by a customer while visiting Samsung US