Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,804 Reviews)
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Jeff
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Unfortunately my S22 Ultra was bricked and I needed to buy a new phone. I was excited for the new S25 line to come out until I learned the S25 Ultra no longer comes with the Bluetooth S-pen. I use this feature all the time with my Camera app to act as a remote to take pictures. I decided to go with the S24 instead. So far it works as expected and there were no issues transitioning to using it from the S22 Ultra. Since my S22 Ultra was bricked I was only able to restore data from my backups. I am really tired of these devices only lasting 2 years or so and with companies only providing minimal upgrades year over year. I wish they would last 5-10 years and make the next line a significant improvement over the previous not just adding a slightly better camera here and there. Also all of these AI features are actually quite annoying. Those are no benefit.
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great hardware. I loved using it.
on February 17, 2025
Posted by: Jakkals
[This review was collected as part of a promotion.] The product with the best hardware in the market. Great software with fast speeds and seamless action across apps. Looking forward to the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The s24 ultra is a great phone
on February 17, 2025
Posted by: Ulfsark
[This review was collected as part of a promotion.] Great camera and smooth interface. I've had no problems with the phone out of the box.
It was a seamless upgrade from my S21+
The phone runs super smooth and I've been very happy with the battery life.
Crystal clear screen and everything from YouTube videos to games to my pictures look amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 17, 2025
Posted by: JayJay007
[This review was collected as part of a promotion.] The best thing I can say is... Wow fast. It's processing power is beyond my mind. I don't use everything to really experience the speed of this phone. But the things I do use it for I'm blown away. I'm a former ios user. I too was sold the idea that ios is the best. I've not had one trouble out of my S24 Ultra. The switch between apps is quick. The multitasking is easy. Finger print sensor took some time to get used to, and screen protectors make it harder to use. But I found a great screen protector that allows it to read quickly enough for me. I do appreciate the cameras although I'm not much of a photographer, the ai help removing objects and fixing faces... More than I can do myself. I do enjoy the SPen and being able to use it for photo taking, note taking, signing documents on my phone, lots of cool things you can do with it. Honestly didn't know I'd love a phone this much. The ease of use is there. My service is also better all the way around. I'm not sure what happened with ios that my cellular service sucked. The S24 Ultra has no problem keeping service where it's needed. Thank you! Hope this helps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
24 ultra eehhh
on February 17, 2025
Posted by: Audioman150
[This review was collected as part of a promotion.] Unfortunately I haven't been very happy with the s24 ultra from day one I've never been able to have my phone number attached to an actual SIM card on top of that I have random charging issues where the charger will connect when plugged in and randomly just stop charging and charge again brand new Charger brand new phone mic doesn't work all that great sometimes I can be heard sometimes I can't however the phone has been rather sturdy the screen doesn't seem to scratch very easy or break like previous phones so that's a plus. One thing in particular I do like is the "now brief" I like to check my current events stuff like that news per se the only thing I don't like about the " now brief " is that it tends to focus on things that you read before and so it doesn't give you across the board coverage it focuses on certain things
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Hithere Audioman150, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand the frustration that can come when your device is not operating as intended or expected. We have provided links below to troubleshooting guide to help you with thebattery charging and microphone of your device. We have also provided a link to the Samsung Support Team to help you with any additional questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
overall great performance
on February 17, 2025
Posted by: PapaJack28
[This review was collected as part of a promotion.] i ULTRA love using my S24 Ultra primarily taking memories with my loveones and the nature!
this fone has helped me a lot with its great features!
this fone has helped me a lot with its great features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect device.
on February 17, 2025
Posted by: DemZ185
[This review was collected as part of a promotion.] This phone covers all of the bases. It has a very good camera. It has a quick and snappy processor, nothing seems to slow it down. The battery life is nice and lengthy. No over heating issues. Very safe around water. The AI features work really well. I honestly can't complain.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's truly my assistant, better than one really!
on February 17, 2025
Posted by: BossLady406
[This review was collected as part of a promotion.] Like I said, this is my little assistant, but if I was, to be honest, it's better than an assistant, it's smarter than anybody! and oh !!! I can actually trust it !!! ( unlike a real human assistant) and it's there Twenty four hours a day ! doesn't need any days off !! This phone is exactly what I needed in my life personally and professionally.
Without it, i'm useless. With it i'm on top of the game.
Without it, i'm useless. With it i'm on top of the game.
Value
5
Written by a customer while visiting Samsung US