Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Not very user friendly
on May 11, 2024
Posted by: Hans
Expertise:Intermediate
A friend recommend this phone, but I should have kept my old one
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 13, 2024
Hey Hans,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand that transitioning to a new device can come with a bit of a learning curve. This is why we have a wealth of resources in place to make that transition as seamless as possible. In fact, we offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to check them out when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always more than happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand that transitioning to a new device can come with a bit of a learning curve. This is why we have a wealth of resources in place to make that transition as seamless as possible. In fact, we offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to check them out when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always more than happy to answer any questions that you may have and provide any further assistance you may need. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on May 24, 2024
Posted by: Whitewolf
This phone is the absolute biggest piece of junk I've ever owned. It's slow, anytime I need to open a link through my email (when it opens my email, which is rare) it tells me ts not available, it snaps pictures at random, it shuts down at random, and I could keep going and going. DONT BUY THIS PHONE!!!
Response from Samsung USBy Social Commerce, May 28, 2024
Howdy Whitewolf,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. "Samsung phone or tablet unexpectedly powers off" is a wonderful resource that you can also take a look at that can help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. Take a look at, "How to keep your Galaxy phone or tablet from slowing down" to learn how you can automatically optimize your phone for faster, better performance. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. "Samsung phone or tablet unexpectedly powers off" is a wonderful resource that you can also take a look at that can help resolve what you have described to be experiencing with your device. If you have any questions for us after reviewing the resources that have been provided, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24 Ultra is perfect!
on September 16, 2024
Posted by: Galaxylover
from Texas
Expertise:Expert
The Galaxy S24 Ultra AI features are awesome! As always it is worth getting the flagship model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Josh
Expertise:Expert
Verified Purchase:Yes
Amazing phone. Pinnacle of today's technology. Basically the Note is BACK!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best Phone of the year
on August 22, 2024
Posted by: Lukferionpg
[This review was collected as part of a promotion.] I love my smartphone, it has an amazing camera, its screen is the best and together with Galaxy AI they make my life easier. I simply love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super fast and reliable.
on August 23, 2024
Posted by: Hahan3
[This review was collected as part of a promotion.] Galaxy Ai is great. I love this product and would tell anyone to buy it !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy!!
on September 19, 2024
Posted by: Ahmad
Expertise:Expert
When I purchased the Samsung Galaxy S24 Ultra, I had high expectations. After all, buying the latest and most updated phone should offer a significant improvement over models from 2019, right? Unfortunately, my experience has been quite the opposite.
I first noticed something off when I compared the camera quality. I still own my old Galaxy S10+, and to my surprise, the S10+ outperformed the S24 Ultra in both the front and rear cameras! The photos on the S24 Ultra lacked clarity, and the colors felt off, especially when compared side by side.
Then there was the screen resolution. The display seemed darker than expected, making the experience less enjoyable, particularly in low-light environments. Things got even worse when I compared it to my previous Galaxy S23 Ultra, which was made in Korea. The color differences were striking—on the S23, colors looked vibrant and true-to-life, but on the S24 Ultra, which was made in Vietnam, they appeared dull and muted.
I’m not sure if the difference in manufacturing location had an impact, but it’s worth mentioning. All in all, I was left disappointed and frustrated. I had expected a leap forward, not a step back. I regret this purchase deeply and have decided to return the phone.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, September 21, 2024
Thanks for reaching out, Ahmad. We really appreciate you sharing your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra features an upgraded processor, with NPU performance improved by 41%, GPU by 30%, and CPU by 20% compared to the Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor, allowing for improved heat dissipation. The phone boasts the brightest adaptive display on a Galaxy yet, with a brightness of 2600 nits. Additionally, the screen is less reflective than that of the Galaxy S23 Ultra, thanks to Corning Gorilla Armor. Finally, the Galaxy S24 Ultra comes equipped with a 200MP Wide-angle Camera featuring the ProVisual engine for AI enhancement. We’re hate to hear that your Galaxy S24 Ultra didn’t meet your expectations, especially compared to your previous devices. While software updates can enhance performance, we recommend trying out Pro Mode in the camera settings. This feature allows for advanced adjustments like ISO, shutter speed, and white balance, giving you greater control over your photos' clarity and color accuracy. You can fine-tune the camera to get the sharpness and vibrancy you're looking for, especially in challenging lighting conditions. Additionally, the Display settings allow you to adjust Vivid Mode and Natural to get more vibrant and natural-looking colors on your screen. These features can help improve the viewing experience, especially in low-light environments. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Lalu
from Virginia
Expertise:Expert
Verified Purchase:Yes
Good phone, excellent display, they remove curved display and thats the best move.... As tempered glass can be easily installed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US