Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Step back in the camera
on February 29, 2024
Posted by: DisappointedGalaxyOwner
from Iowa
Expertise:Intermediate
It's an overall good phone but the camera was definitely a step backwards. I hope samsung decides to have the option to remove the optimization feature. It has ruined a lot of my photos. Before processing, the photo lighting is beautiful then once it optimises, the photo looks horrible. Definitely a step back from my s21 ultra. The camera is an important feature for me personally.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, March 1, 2024
Howdy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any questions or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any questions or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S24 Ultra
on February 29, 2024
Posted by: Youdontknowhowto
[This review was collected as part of a promotion.] This is the best phone I have owned by far. The performance is amazing. The camera takes great pictures. The features (haven't gone through all of them yet) on this phone make using it a breeze. It was a great move not having glass on the back of the phone. I have not found an issue with the phone at this point. Amazing!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomeness in the palm of your hand.
on February 29, 2024
Posted by: Marshall
[This review was collected as part of a promotion.] This phone is pure epic. Camera quality, extended battery life, high screen resolution, lightning fast processing speed... These are all things Samsung out did themselves with on the new S24 Ultra. Either work or pleasure, this phone is enjoyable to use. Plain and simple.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture quality, so many great features!
on February 29, 2024
Posted by: CheapskateApril
[This review was collected as part of a promotion.] After years of purchasing the cheapest phones, i finally decided to invest in a good phone. The S24 Ultra has so many features I didn't know I was missing. The quality of pictures far exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very well built phone, runs smoothly.
on February 29, 2024
Posted by: Lifelongsamsunguser
[This review was collected as part of a promotion.] Great phone, great battery. Games are smooth with awesome visuals. Camera is better than I thought it was gonna be. Videos are also great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 24 Ultra: rAIsing the Bar!
on February 29, 2024
Posted by: WillSucceed
[This review was collected as part of a promotion.] • Despite my initially low expectations due to my previous AI-focused phone, Samsung's S24 Ultra exceeded expectations with impressive AI features that set it apart from other smartphones.
• One notable feature is the ability to make my international travel calls to non-English speakers, providing a futuristic, simple communication experience.
• Another useful feature is Call Assist, which allows me to have text conversations during phone calls, with the assistant relaying the messages to the caller.
• This feature is particularly helpful when I'm unable to speak or need more information about the caller. Especially, when it comes to those pesky spam callers.
• The Ultra boasts impressive photo AI features, allowing me to remaster photos that may not turn out the sharpest and magically erase unwanted objects such as people who wander into what could have been your perfect shot.
• The S Pen, though lacking significant upgrades, remains the best note-taking tool, especially when paired with Samsung AI.
• I recommend the Ultra for those seeking a versatile "Swiss Army knife" gadget, offering continuous discoveries and 7 years of future updates.
• The Samsung S24 Ultra boasts a professional-grade camera with unbeatable zoom capabilities, the brightest and sharpest display yet from Samsung. Finally sporting a flat screen, titanium body, and anti-reflective screen, making it a formidable device in the smartphone market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Services Respected
on February 29, 2024
Posted by: 35whit
[This review was collected as part of a promotion.] Always amassed. Ty and God Bless. Having the best Deals..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Endless fun with Samsung 24 Ultra.
on March 1, 2024
Posted by: Toeknee1527
[This review was collected as part of a promotion.] The Samsung 24 Ultra offers a versatile experience suitable for various needs. Its crisp display and vibrant colors make work tasks visually pleasing, enhancing productivity. The fast refresh rate contributes to smooth gaming, ensuring an immersive experience. The vivid screen also enhances movie-watching, providing sharp details and deep contrasts. Additionally, the display's quality makes it ideal for streaming, offering an enjoyable viewing experience.
The Samsung 24 Ultra's intelligent AI features make it a versatile and forward-thinking monitor. Overall, the Samsung 24 Ultra strikes a balance, excelling in work, fun, gaming, movies, and streaming.
Value
5
Written by a customer while visiting Samsung US