Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,802 Reviews)
Rating breakdown 16,802 reviews
5 Stars
14,533
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Excellent Phone
on August 30, 2024
Posted by: Bekind247
[This review was collected as part of a promotion.] I have owned this phone for a year and never had any issues with it. I don't use all of the capabilities to their fullest potential. I communicate with family and friends, play games, finances, social media, navigation (driving and hiking), photos and video editing. I would highly recommend this phone to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S24 Ultra is a powerhouse
on August 30, 2024
Posted by: Feedthismachine
[This review was collected as part of a promotion.] When I first saw this device at Galaxy Unpacked. I was pumped. It was not until I received the device that I was blown away by the build quality, the familiar look, the amazing cameras, the incredible battery life and the neat Galaxy AI features. In fact, I use Galaxy AI so much for organizing notes, composing messages and emails, summarizing articles, and circle to search. I highly recommend this phone. I truly enjoy and looking forward to the next one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 Ultra Features and Reviews
on August 30, 2024
Posted by: LemmSee71
[This review was collected as part of a promotion.] I love my amazing versatile Samsung Galaxy S24 Ultra. The camera clear and take beautiful pictures. I love to stream many different contents like gaming, different social medias, and watching movies or the news and there's no lagging in my wifi. I have been using my Samsung Galaxy S24 Ultra now for about a month now and I'm loving and enjoying it. The physical appearance of the phone is top quality and the cameras is just awesome with great clarity. The display is sharp and a complete beauty. The UI software is incredible with endless options to customize and personalize through wallpapers, backgrounds, apps, and more. The Generative AI wallpaper creator is a very impressive feature with different options to choose from. Photo AI is awesomely impressive, being able to make changes to images is extremely awesome. The S24 Ultra is better equipped utilitarian and GPS usages, speakers are loud enough. It has a massive storage space for apps and files and the extended battery life is freaking awesome. The S-Pen for notes and more is great. In my opinion, the best phone hands down and I love everything about the Samsung Galaxy S24 Ultra!! The beauty, clarity, sound, and all the options. A Very Versatile Mind-blowing Device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Yet
on August 30, 2024
Posted by: Extramikes
[This review was collected as part of a promotion.] I've owned most of the S Series line and this phone is my far the best. Performance is amazing and the battery life is impressive. I can't wait for One UI 7!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy s24 ultra
on August 30, 2024
Posted by: Moonlove
[This review was collected as part of a promotion.] I love my Galaxy s24 ultra. The pen is very helpful for pictures, to write quick notes, play games. The camera is amazing, the pictures are clear and has so many options to modify or add something to them. The system is super fast, i have had no issues with my phone at all. I like the size, the screen and the color is super cute, i use a clear case. The huge memorie space is soo nice, i take lots of pictures and for work i have to download lots of apps. It is very handy.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rohit Patil
from Destin fl
Expertise:Expert
Verified Purchase:Yes
Being a loyal Samsung customer Nothing much to say
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is AMAZING!
on August 30, 2024
Posted by: CRandall59
[This review was collected as part of a promotion.] This is an AMAZING package ! The phone has so many features that I think are worth the effort to get it. First, the screen in 6.8 inches . This screen has the highest quality definition@ 1430×3120 pixels. Also the performance is lightning fast out of the box, with 12 GB Ram from a Snapdragon 8 gen 3 processor, which makes using apps smooth and quick. The camera , which is a 200 MP camera with 4320p for great pictures. This phone also has improved battery life with a 5000 mAh battery, so you wont be hunting for the charger cable everytime you turn around. This phone is AMAZING and a joy to use. If youre looking for the total package, THIS IS IT!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ultra BUGGY
on August 30, 2024
Posted by: GoIsrael
[This review was collected as part of a promotion.] I don't like this phone. Why? Because I have to fight with it every day. When apps don't work, it has to be powered off ... wait 10 seconds ... powered on ... wait 35 seconds ... retry. Galaxy Ultra needs this dance routine 3x/day. My Galaxy S10+ doesn't. The space bar and some other keys won't work with any stylus. Turning on keyboard sensitivity (meant for screen protectors) helps, but now I get unwanted keystrokes when my finger gets TOO CLOSE to a key without touching it. The audio is sub-par except when using wireless headphones. (DARN YOU, Samsung, for taking away my headphone jack!) The heavily-touted Galaxy AI is mildly OK, but I resent having to SUBSCRIBE to it after a year to continue using it. The camera quality is also so-so. The advertised 200mp photos is a joke; the most I can get is a few extra megabytes. The front camera array features what LOOKS like 5x camera lenses. In reality, only one lens does 95% of the work for most photos which is somewhat deceptive marketing.
Video is also middling, but I like the slo-mo. The included Google bloatware shows me news from select sources — mostly far left like CNN and MSNBC — and many can only be viewed with ... what?! Yes, a subscription. The built--in stylus is so-so OK, but I still use an afftermarket (sic) stylus. See what I mean about keyboard sensitivity? Note the "ff" in "afftermarket".
Overall, this Galaxy Ultra needs work — a LOT of work.
At least the fingerprint feature works well.
Value
2
Response from Samsung USBy R&R Team, September 4, 2024
Hey! Thank you for sharing your candid thoughts on the Galaxy S24 Ultra. The S24 Ultra comes with a new ProVisual Engine that allows you to capture photos, edit, and create videos like never before! We've noted your concerns about the frequent app challenges, stylus sensitivity challenges, and the loss of features like the headphone jack. We see that these factors have impacted your experience significantly. If you are having challenges with any apps freezing or crashing, even after updates, there are a few things you can try to resolve this. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out the link attached for detailed instructions on how to troubleshoot this. As far as the headphone jack, we do offer Type C headphones that pair up great with your S24 Ultra. Again, we greatly appreciate your feedback and if this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (Apps crashing)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000736/ (Apps crashing)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US